Fully Remote Phone Support Specialist (Entry-Level)

Talentoma; Indiana (PA); On-site; USD 36,000 - 42,000; Full time

Job summary

Talentoma is hiring a Remote Phone Support Agent to assist customers with routine questions. This entry-level, full-time role is fully remote in the United States, with structured onboarding and training.

You will answer calls, document interactions, and follow established support procedures, while delivering a calm and professional customer experience. The ideal candidate communicates clearly, listens actively, and can work independently; training is provided.

Qualifications

• Entry-level position with on-the-job training.
• Strong listening and communication required.
• Ability to document interactions accurately.
• Comfortable handling routine questions.
• Must be able to work independently in a remote setting.

Responsibilities

• Answer inbound customer calls through approved systems.
• Identify customer questions and support needs.
• Provide accurate routine information using available resources.
• Document customer interactions and call outcomes.
• Direct specialized issues to appropriate resources.
• Track follow-up requirements when necessary.
• Maintain a calm and professional telephone presence.
• Support a positive customer experience on every call.

Skills

Active listening

Clear communication

Detail oriented

Basic computer skills

Patient

Independent worker

Remote work

Job description

Talentoma is hiring a Remote Phone Support Agent to assist customers with routine questions. This entry-level, full-time role is fully remote in the United States, with structured onboarding and training.

You will answer calls, document interactions, and follow established support procedures, while delivering a calm and professional customer experience. The ideal candidate communicates clearly, listens actively, and can work independently; training is provided.