Remote Call Handling Specialist – Customer Support

Talentoma; Arizona; Remote; USD 41,000 - 55,000; Full time

Benefits offered by this job

Health coverage

Paid leave

401(k)

Maternity leave

Bonus opportunities

Job summary

Talentoma in the United States is seeking a remote Customer Support Specialist to handle inbound calls, answer service questions, and route requests to the right contacts. You will work with customers, support colleagues, and scheduling staff within a dedicated customer service team.

The role requires a 40-hour week, flexible shift times, and full-time commitment. You will document calls in Zoho CRM, open Zendesk tickets, and use Genesys for call handling, while maintaining high-quality service

Qualifications

• High school diploma or equivalent required.
• 1–2 years in call handling or customer support preferred.
• Ability to handle inbound inquiries and follow-up respectfully.

Responsibilities

• Receive incoming calls and determine customer needs.
• Explain product or service information using reference materials.
• Enter call summaries and updates in CRM such as Zoho CRM.
• Open and update tickets in Zendesk for unresolved requests.
• Escalate complex issues to the team lead with notes and context.
• Meet quality expectations for accuracy, timeliness, and follow-up.

Skills

Customer service

Active listening

Communication

First call resolution

Problem solving

Education

High school diploma

Tools

Genesys

Zoho CRM

Zendesk

Job description

Talentoma in the United States is seeking a remote Customer Support Specialist to handle inbound calls, answer service questions, and route requests to the right contacts. You will work with customers, support colleagues, and scheduling staff within a dedicated customer service team.

The role requires a 40-hour week, flexible shift times, and full-time commitment. You will document calls in Zoho CRM, open Zendesk tickets, and use Genesys for call handling, while maintaining high-quality service