Remote Call Center Supervisor - Elevate CX

Beacon-Bank; Pittsfield (MA); On-site; USD 29,000 - 44,000; Full time

Job summary

Beacon Bank is seeking a Call Center Supervisor to oversee daily activities of a designated Customer Support Specialist team, ensuring high-quality service and effective issue resolution. The role emphasizes coaching, product knowledge, and driving sales referrals.

The position supports a remote-enabled environment with onsite needs, requiring banking and call center experience to meet performance goals and regulatory compliance.

Qualifications

• Associates degree preferred or equivalent work experience.
• Minimum 2 years banking experience.
• Minimum 1-year Call Center experience.
• Minimum 6-12 months in Berkshire Bank Call Center.
• Experience supervising teams in a remote environment; flexible onsite support.

Responsibilities

• Responds to incoming calls and inquiries; educates customers and promotes products and services.
• Oversees daily activity of designated Customer Support team; coaches and develops staff.
• Participates in performance management and hiring decisions with the Call Center Manager.
• Participates in special projects and improves call center service and processes.
• Ensures compliance with banking laws and internal policies.

Skills

Problem solving

Communication

Multitasking

Technical proficiency

Education

Associate's degree or equivalent experience

Job description

Beacon Bank is seeking a Call Center Supervisor to oversee daily activities of a designated Customer Support Specialist team, ensuring high-quality service and effective issue resolution. The role emphasizes coaching, product knowledge, and driving sales referrals.

The position supports a remote-enabled environment with onsite needs, requiring banking and call center experience to meet performance goals and regulatory compliance.