Remote Call Center Specialist - Customer Care & Support

infocisionexternalwah; United States; Remote; USD 11,000 - 14,000; Full time

Benefits offered by this job

Remote Work

Paid Training

Weekly Pay

Earned Wages Access

Flexible Scheduling

Recognition & Rewards

Career Growth

Leadership Team Support

Job summary

InfoCision is seeking dependable, customer-focused individuals for our growing remote call center team. If you're an excellent communicator who enjoys helping customers and working from home, we'd love to hear from you.

You will answer inbound calls, make outbound calls for various clients, follow call flows, and document interactions while meeting quality and attendance standards. We offer paid training, weekly pay, flexible scheduling, and opportunities for career growth with a supportive

Qualifications

• Excellent verbal communication
• Strong customer service skills
• Comfortable using a computer and navigating multiple applications
• Ability to multitask while speaking with customers

Responsibilities

• Answer inbound customer calls professionally and courteously.
• Make outbound calls on behalf of a variety of clients.
• Follow client-specific call flows and procedures.
• Provide outstanding customer service and problem resolution.
• Accurately document customer interactions.
• Meet quality, attendance, and performance expectations.

Skills

Excellent verbal communication

Strong customer service

Computer literacy

Multitasking

Job description

InfoCision is seeking dependable, customer-focused individuals for our growing remote call center team. If you're an excellent communicator who enjoys helping customers and working from home, we'd love to hear from you.

You will answer inbound calls, make outbound calls for various clients, follow call flows, and document interactions while meeting quality and attendance standards. We offer paid training, weekly pay, flexible scheduling, and opportunities for career growth with a supportive