Remote Call Center Billing Specialist

Digitech; United States; On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

401(k) Plan

Comprehensive benefits package

Job summary

Digitech is looking for a dedicated Call Center Specialist to provide high-quality customer service within a fully remote, high-volume call center. This role involves managing incoming patient calls, addressing billing-related inquiries with compassion, and ensuring compliance with HIPAA regulations. Successful candidates will have at least a high school diploma and be proficient in computer skills, preferably bilingual in English and Spanish. A competitive salary and comprehensive benefits await the right individual.

Qualifications

• High School Diploma or Equivalent required.
• Bilingual (English/Spanish) preferred.
• Proficient in MS Outlook, Word, and Excel.
• Ability to type a minimum of 40 WPM with accuracy.
• Maintains composure under pressure.

Responsibilities

• Answer incoming patient calls providing accurate assistance.
• Listen actively while addressing patient questions.
• Evaluate caller needs and determine resolutions.
• Maintain detailed documentation of all calls.
• Meet or exceed established daily quotas.

Skills

Bilingual (English/Spanish)

Proficient computer skills

Ability to type a minimum of 40 WPM

Strong problem-solving skills

Clear communication skills

Attention to detail

Education

High School Diploma or Equivalent

Tools

MS Outlook

MS Word

MS Excel

Job description

Digitech is looking for a dedicated Call Center Specialist to provide high-quality customer service within a fully remote, high-volume call center. This role involves managing incoming patient calls, addressing billing-related inquiries with compassion, and ensuring compliance with HIPAA regulations. Successful candidates will have at least a high school diploma and be proficient in computer skills, preferably bilingual in English and Spanish. A competitive salary and comprehensive benefits await the right individual.