Remote Customer Support Specialist (Call Center)

Group O; Texas; Hybrid; USD 18,000 - 26,000; Full time

Benefits offered by this job

Medical, Dental, Vision, and Life

Flexible Spending Accounts

401(k) Plan with Company Match

Generous Paid Time Off

10.5 Paid Holidays

Career Development Opportunities

Job summary

Group O is seeking a Call Center Customer Service Representative responsible for efficient and courteous responses to customer questions and concerns. This full-time remote position operates within the United States and reports to Kimberly Castillo-Cisneros.

Compensation is $16.00 per hour. The role focuses on handling inquiries, processing orders, tracking shipments, and providing accurate information with empathy and professionalism.

Qualifications

• Remote work requires 100 Mbps internet speed.
• Basic customer service and phone handling experience.
• Strong verbal communication and active listening.
• Ability to remain calm and own issues until resolution.

Responsibilities

• Handle inbound calls to assist with inquiries, orders, billing questions, and account maintenance.
• Identify root cause, troubleshoot, and resolve customer issues to satisfaction.
• Build rapport with customers using empathy, patience, and professionalism.
• Maintain up-to-date knowledge of products, pricing, and promotions.
• Process orders, returns, exchanges, and tracking; manage account information.
• Accurately log all interactions and resolutions in the system; generate reports as needed.
• Collaborate with sales, marketing, and technical support for escalated inquiries.
• Suggest process improvements to enhance service delivery.

Skills

Internet speed 100 Mbps

Customer service basics

Verbal communication

Active listening

Problem solving

Typing & data entry

Schedule flexibility

Confidentiality & professionalism

Adaptability

Education

High School Diploma

Job description

Group O is seeking a Call Center Customer Service Representative responsible for efficient and courteous responses to customer questions and concerns. This full-time remote position operates within the United States and reports to Kimberly Castillo-Cisneros.

Compensation is $16.00 per hour. The role focuses on handling inquiries, processing orders, tracking shipments, and providing accurate information with empathy and professionalism.