Remote Call Center Representative - Puerto Rico

Conduent; Guaynabo (PR); Remote; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Remote Call Center Representative to join their dynamic team in Puerto Rico. In this role, you will be the first point of contact for customers, providing exceptional service and support. With a competitive pay rate of $11/hr and opportunities for career growth, you will thrive in a supportive environment. Enjoy the flexibility of working from home while receiving comprehensive training and benefits. If you are passionate about helping others and ready to make a difference, this is the perfect opportunity for you!

Benefits

Paid Training

Competitive Pay

Incentive Plan

Full Benefits

Qualifications

• Must have 6 months of Customer Service or Call Center experience.
• Proficient in English and able to navigate multiple screens.

Responsibilities

• Manage a high volume of inbound calls efficiently.
• Assist customers with inquiries and process transactions.

Skills

Customer Service

Problem Solving

Effective Communication

Education

High School Diploma or equivalent

Tools

Web-based applications

Job description

Remote Call Center Representative - Puerto Rico

Join to apply for the Remote Call Center Representative - Puerto Rico role at Conduent

Remote Call Center Representative - Puerto Rico

4 days ago Be among the first 25 applicants

Join to apply for the Remote Call Center Representative - Puerto Rico role at Conduent

This range is provided by Conduent. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$11.00/hr - $11.00/hr

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Remote Customer Service Representative – Puerto Rico

Must be proficient in English.

Must reside in Puerto Rico to be considered.

Are you passionate about helping others and delivering exceptional service? Join our dynamic team where you become the first point of contact for our client’s customers. With paid training, competitive pay at $11/hr, and a range of incentives and benefits, you'll be empowered to make a real impact every day.

What We Offer:

• Work From Home
• Full-Time Employment: Reliable schedule and stability.
• Competitive Pay: Earn $11/hr with shift differentials—$1.10 extra per hour for shifts between 6 PM-6 AM, and/or $1.00 extra per hour on weekends.
• Paid Training & Overtime: Get the training you need to excel and take advantage of overtime opportunities.
• Incentive Plan: Potential to earn up to an additional $350 per month after training by meeting performance metrics.
• Career Growth: Opportunities to advance your career in a supportive, innovative environment.
• Full Benefits: Comprehensive benefit options and a great work environment that values your success.
  
  

What You'll Do:

• Efficiently manage a high volume of inbound calls in a fast-paced environment.
• Access cardholder accounts to provide information about payments and benefits deposited by state or federal agencies.
• Assist cardholders with inquiries regarding transactions and account statuses.
• Listen actively to understand customer needs and offer clear, accurate information.
• Process transactions efficiently via web-based applications and handle research requests with precision.
• Maintain in-depth knowledge of company and client programs, policies, and technology.
• Communicate in a warm, empathetic manner while ensuring confidentiality and compliance with all regulations.
• Support team operations during peak times or absences to help maintain seamless service.
  
  

What We’re Looking For:

• An effective communicator who can clearly explain complex information.
• A dedicated professional with a strong work ethic and problem-solving skills.
• A customer service enthusiast who excels in navigating multiple screens and applications while guiding customers to the best solution.
• Ready to commit to 100% attendance during our three-to-five-week paid training period.
  
  

Requirements:

• Must be at least 18 years old and possess a High School Diploma or equivalent.
• Must have 6 months of Customer Service, Call Center or Dispatch experience.
• Proficient in English.
• Complete a background check, credit check, and security fingerprinting.
• Internet Service: Must have a verified, secure, reliable, and high-speed internet connection to support business needs.
• Work Area: Must have an established, dedicated work area equipped with a desk, chair, electrical outlet, and direct LAN connection.
• Equipment: The company will provide all necessary computer equipment
• Internet Speed Test: Must complete an internet speed test and achieve a minimum of 50 Mbps upload and 50 Mbps download.
• Reside in Puerto Rico with legal authorization to work permanently in the United States.
  
  

Preferred Qualification:

• 1+ years of previous call center experience
  
  

Take the next step in your career and join a team that values quality service and continuous growth. Apply today to become a vital part of our customer service team in Guaynabo!

Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The estimated pay for this role is $11.00 per hour.

Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form. Complete the form and then email it as an attachment to [e-mail]. You may also click here to access Conduent's ADAAA Accommodation Policy.

At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent.

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  IT Services and IT Consulting

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