Remote Benefits Call Center Representative

Conduent; United States; Remote; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a Remote Benefits Call Center Representative to join their dedicated team. In this role, you will assist customers with their inquiries regarding employee benefits, ensuring a positive experience through excellent communication and problem-solving skills. This position offers the flexibility of remote work, a consistent schedule, and opportunities for professional growth. With a commitment to employee well-being, the company provides comprehensive health benefits starting on day one, making it an ideal place for those who thrive in a supportive and dynamic environment.

Benefits

Health Benefits

Dental Insurance

Vision Insurance

Paid Training

Consistent Work Schedule

Qualifications

• Previous customer service and/or call center experience.
• Ability to effectively multi-task and communicate.

Responsibilities

• Help customers with healthcare and retirement benefits inquiries.
• Manage a steady volume of incoming calls and provide resolutions.

Skills

Customer Service

Communication Skills

Problem-Solving

Keyboarding

MS Office Proficiency

Education

High School Diploma or GED

Job description

Remote Benefits Call Center Representative

Join to apply for the Remote Benefits Call Center Representative role at Conduent

Remote Benefits Call Center Representative

5 days ago Be among the first 25 applicants

Join to apply for the Remote Benefits Call Center Representative role at Conduent

This range is provided by Conduent. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$17.00/hr - $17.00/hr

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

Remote Benefits Call Center Representative

$17.00/hr

Position will be 100% Remote

Training Schedule: Monday – Friday 8:30am-5:30pm EST

Production Schedule: Monday – Friday 8am-6pm EST

Weekends off!

Some overtime may be required at peak times

Plenty of growth opportunities!

Health benefits for you and your family including medical, dental, and vision, starting on day 1 of work!

About the Benefits call center Representative role:

As a member of the Benefits call center team, you will help people every day by taking calls, actively listening, while discussing employee benefits. Calls can range from healthcare benefits, retirement benefits and additional employee perks. You will manage a steady volume of incoming calls from customers while navigating through multiple systems.

Our call center associates are members of a supportive team. Your excellent customer service and communication skills will help us create positive experiences for our customers and clients. Your punctuality and dependability are key to our clients’ success.

Conduent offers opportunities for advancement with an outstanding benefit package. Would you enjoy being part of a team that makes a difference in people’s lives?

Do you love helping people solve complex problems and delivering solutions?

Join our Benefits call center team!

Requirements

We’re looking for people with a passion for customer service, natural empathy, and the determination to deliver a comprehensive resolution. To be successful in this role, you will have:

• Previous customer service and/or call center experience
• Keyboarding and MS Office proficiency
• Excellent communication skills
• Extensive experience with typing and keyboarding
• Great problem-solving skills
• Ability to effectively multi-task
• High school diploma or GED
• Experience working with healthcare and employer benefits is highly preferred
• Willing to work a shift between the hours of 8AM-6PM, Monday-Friday
• Ability to successfully complete a mandatory paid training program
• Ability to successfully pass a criminal background check and drug test (THC included), background check may potentially include employment and education verification
• Must be 18 years of age or older
• Must pass an internet speed test (download equal to or greater than 25, upload equal to or greater than 5, Ping ms equal to or less than 175)
• Must have the ability to connect with an ethernet cable to a modem/router
• Live in one of the following states: AL, AR, AZ, CO, DE, FL, GA, ID, IN, IA, KS, KY, LA, ME, MI, MS, MO, NE, NV, NH, NJ, NM, NC, ND, OH, OK, PA, RI, SC, SD, TN, TX, UT, VT, VA, WA, WV, WI, WY
  
  

We are currently NOT hiring in the following geographies:

• States: AK, CA, CT, HI, MA, IL, MT & NYMetro Areas: MN – Minneapolis, IL – Chicago, NY – New York City, OR - Portland, MD - Montgomery County, WA - Seattle, Washington, DC, CO – Denver, CO
  
  

Below is what you’ll need to do to be considered for this position. It will take less than 20 minutes and includes everything required at this stage

Apply to the role and provide your basic profile information (2 minutes)

Answer prescreen questions to be sure you meet the minimum requirements for the role (3 minutes)

If you qualify for the role, a recruiter will reach out to discuss the opportunity!



Be part of the future

Are you seeking an opportunity to make a real impact in a company that appreciates ideas and new ways of thinking? Come join us and grow with a team of people who will challenge and inspire you to be the best!

About Conduent

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments, creating exceptional outcomes for our clients and the millions of people who count on them.

You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

We offer excellent benefits (medical, dental, vision), a consistent work schedule, paid training, and a great work environment.

Conduent is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

Pay Transparency Laws in some locations require disclosure of compensation-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation or sick time. The estimated salary for this role is $17.00 per hour.

#Remote44

Seniority level

• Seniority level

  Entry level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Other

• Industries

  IT Services and IT Consulting

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