Remote Call Center Representative Job Openings (Full-Time)

Lensa; United States; Remote; USD 30,000 - 50,000; Full time

Job summary

A leading company in business process outsourcing is seeking full-time Remote Call Center Representatives to provide exceptional customer service and support. Successful candidates will have excellent communication skills and the ability to handle a fast-paced work environment effectively. Join a values-driven company offering training, competitive pay, and comprehensive benefits.

Benefits

Paid Time Off and holidays

Medical, dental, and vision coverage

Casual dress code

Paid training

Opportunities for internal promotion

Qualifications

• Must be 18 years or older.
• Excellent communication and organizational skills essential.
• Typing speed of 20+ words per minute required.

Responsibilities

• Handle inbound customer inquiries and troubleshoot issues.
• Utilize systems for account management and recognize sales opportunities.
• Ensure first call resolution through effective problem-solving.

Skills

Communication

Organizational Skills

Customer Service

Problem Solving

Multi-tasking

Education

High school diploma or equivalent

Tools

Microsoft Office

Windows OS

Job description

Remote Call Center Representative Job Openings (Full-Time)

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Position Overview

Sydney Call Centre, a MCI company, is looking for Nova Scotia-based work-at-home customer service, help desk, technical support, and sales representatives to support remote work demand. In these roles, you will handle inbound customer inquiries, troubleshoot basic technical issues, and assist customers with adding or removing products and services. Full-time positions are available with flexible schedules, including day, night, and weekend shifts.

The position offers a competitive base pay, schedule, and benefits for full-time employees, including paid vacation, bonuses, and incentives. To get started, complete an online application and participate in an informal interview. Equipment will be provided if needed, but a home broadband connection is required.

Position Responsibilities

What does a Call Centre Representative do?

Develop your abilities and grow with our team, interacting with customers from coast to coast, making outbound calls.

• Listen to customers, understand their needs, and resolve issues
• Utilize systems and technology for account management
• Recognize sales opportunities and apply sales skills to upgrade
• Explain and position products and processes to customers
• Escalate customer dissatisfaction appropriately
• Ensure first call resolution through problem-solving and effective call handling

Candidate Qualifications

Wonder if you are a good fit?

MCI provides all new employees with comprehensive training. We encourage positive, driven, and confident applicants to apply. Ideal candidates are motivated, energetic, and dedicated.

• Must be 18 years or older
• High school diploma or equivalent
• Excellent communication and organizational skills
• Typing speed of 20+ words per minute
• Basic knowledge of Microsoft Office and Windows OS
• Reliable with good attendance and punctuality
• Ability to troubleshoot and follow up on customer issues
• Conflict resolution, problem solving, and negotiation skills
• Customer service-oriented (empathetic, responsive, patient)
• Multi-tasking and self-management skills
• Strong team orientation and customer focus
• Ability to thrive in a fast-paced environment with change and ambiguity
• Interpersonal skills to build relationships with team and customers

Compensation and Benefits

At MCI, your contributions are valued. Compensation is based on experience, with benefits and incentives including:

• Paid Time Off and holidays
• Contests with cash bonuses and prizes
• Medical, dental, and vision coverage after 30-90 days
• Retirement savings programs
• Disability and life insurance options
• Opportunities for internal promotion
• Paid training and a fun, engaging work environment
• Casual dress code

We tailor benefits to fit diverse team needs across locations, rewarding effort and supporting growth.

If you're ready to join a company that recognizes your contributions and supports your growth, apply today!

Physical Requirements

This job is primarily sedentary, requiring long periods of sitting and using a computer and telephone headset. Occasional movement around the office and lifting up to 40 pounds may be required.

Conditions of Employment

• Must be authorized to work in the country where the job is based.
• Willing to submit to background, security, and drug screening where applicable.

Equal Opportunity Statement

MCI is committed to diversity and equal opportunity in employment. We do not discriminate based on age, race, gender, disability, or other protected characteristics and provide reasonable accommodations as needed.

About MCI

MCI specializes in business process outsourcing, IT services, and customer experience solutions. Recognized as a fast-growing company, MCI operates multiple facilities across North America and beyond, with a focus on digital modernization and delivering industry-leading services.

The above description provides a general overview; duties and responsibilities may evolve. Employment is at-will, and the employer reserves the right to revise this description at any time.