Remote Call Center Representative Job Openings (Full-Time)

Lensa; United States; Remote; USD 35,000 - 55,000; Full time

Job summary

Join a dynamic team as a Remote Call Center Representative, where you will engage with customers across the nation, providing exceptional support and resolving inquiries. This full-time position offers flexible scheduling and a competitive compensation package, including health benefits and paid time off. Ideal candidates are motivated, customer-focused, and ready to thrive in a fast-paced environment. With world-class training and opportunities for career advancement, this role is perfect for those looking to grow their skills and make a meaningful impact. If you're passionate about helping others and seeking a rewarding career, apply today!

Benefits

Health Benefits (Medical, Dental, Vision)

Paid Time Off

Career Advancement Opportunities

Casual Dress Code

Paid Training

Incentives and Contests with Cash Bonuses

Qualifications

• Must be 18 years or older with a high school diploma.
• Excellent organizational and communication skills required.

Responsibilities

• Listen to customers, understand their needs, and resolve issues.
• Utilize systems for account management and recognize sales opportunities.
• Ensure first call resolution through effective problem-solving.

Skills

Customer Service

Conflict Resolution

Communication Skills

Typing Speed

Microsoft Office Suite

Problem Solving

Multi-tasking

Education

High School Diploma or Equivalent

Tools

Windows OS

Job description

Remote Call Center Representative Job Openings (Full-Time)

Lensa is the leading career site for job seekers at every stage of their career. Our client, Mass Markets, is seeking professionals. Apply via Lensa today!

Position Overview

Sydney Call Centre, a MCI company, is looking for Nova Scotia-based work-at-home customer service, help desk, technical support, and sales representatives to support remote work demand. In these roles, you will handle inbound customer inquiries, troubleshoot basic technical issues, and assist customers in adding or removing products and services. Full-time positions are available for various schedules, including day, night, and weekends.

The positions offer a competitive base pay, schedule flexibility, benefits for full-time employees, paid vacation, and variable bonuses and contests. To get started, complete an online application and have an informal interview with a talent acquisition specialist. Equipment will be provided if needed, requiring only a home broadband connection.

Position Responsibilities

What does a Call Centre Representative do?

Develop your abilities and grow with our team, interacting with customers from coast to coast through outbound calls.

• Listen to customers, understand their needs, and resolve issues
• Utilize systems and technology for account management
• Recognize sales opportunities and apply sales skills to upgrade
• Explain and position products and processes to customers
• Escalate customer dissatisfaction appropriately to management
• Ensure first call resolution through problem-solving and effective call handling

Candidate Qualifications

Wonder if you are a good fit?

We provide all new employees with world-class training. Motivated, energetic, and confident applicants are encouraged to apply. Ideal candidates are dedicated and customer-focused.

• Must be 18 years or older
• High school diploma or equivalent
• Excellent organizational, written, and oral communication skills
• Typing speed of 20+ words per minute
• Basic knowledge of Microsoft Office Suite
• Understanding of Windows OS
• Reliable with good attendance and punctuality
• Ability to troubleshoot and follow up on customer issues
• Aptitude for conflict resolution and negotiation
• Customer service-oriented (empathetic, responsive, patient)
• Ability to multi-task and self-manage
• Strong team orientation and customer focus
• Ability to thrive in a fast-paced, changing environment
• Excellent interpersonal skills and relationship-building abilities

Compensation Details

Want an employer that values your contribution?

At MCI, we offer competitive compensation and benefits packages that grow with you. Starting pay depends on experience, with additional benefits and incentives, including:

• Paid Time Off and holidays
• Incentives and contests with cash bonuses and prizes
• Health benefits (medical, dental, vision)
• Retirement savings options
• Disability and life insurance
• Career advancement opportunities
• Paid training
• Engaging work environment
• Casual dress code

We tailor our offerings to fit the needs of our diverse team across locations, with core commitments to rewarding effort and fostering growth.

If you're ready to join a company that recognizes your contributions and supports your growth, apply today!

Physical Requirements

This role operates in a professional office environment. Employees will sit/stand for long periods, use computers and office equipment, and occasionally move around the office. The role may require exerting force up to 40 pounds.

Conditions of Employment

• Must be authorized to work in the job's country
• Willing to submit to background/security checks and drug screening as required

Equal Opportunity Statement

We embrace diversity and are committed to an inclusive environment. All employment decisions are based on merit and qualifications, without discrimination. We provide reasonable accommodations for applicants with disabilities.