Work-at-Home Customer Service Representative Job Openings (Full-Time)

Talentify.io; United States; Remote; USD 30,000 - 50,000; Full time

Job summary

An established industry player in customer service and business process outsourcing is seeking dedicated individuals to join their dynamic team. This role focuses on handling inbound customer inquiries, resolving issues, and utilizing technology for effective account management. With a fun and engaging work environment, employees enjoy competitive pay, comprehensive health benefits, and opportunities for career growth. If you thrive in a fast-paced setting and possess strong communication skills, this position offers a rewarding career path where your contributions truly matter.

Benefits

Competitive Base Pay

Variable Bonuses and Cash Incentives

Comprehensive Health Benefits

Paid Time Off

Casual Dress Code

Employer Provides Equipment for Remote Work

Qualifications

• Must be 18 years or older with a high school diploma or equivalent.
• Excellent communication and organizational skills are essential.

Responsibilities

• Handle inbound customer inquiries and troubleshoot technical issues.
• Utilize systems for account management and recognize sales opportunities.

Skills

Organizational Skills

Written Communication

Oral Communication

Typing Speed (20+ wpm)

Customer Service Skills

Education

High School Diploma or Equivalent

Tools

Microsoft Office Suite

Windows Operating System

Job description

Employer Industry: Customer Service and Business Process Outsourcing

Why consider this job opportunity:

1. Competitive base pay with additional variable bonuses and cash incentives
2. Comprehensive health benefits available after 90 days of employment
3. Paid Time Off and holidays to ensure a healthy work-life balance
4. Opportunities for career growth and advancement within the organization
5. Fun and engaging work environment with a casual dress code
6. Employer provides necessary equipment for remote work

What to Expect (Job Responsibilities):

1. Handle inbound customer inquiries and troubleshoot basic technical issues
2. Listen to customers, understand their needs, and resolve customer issues
3. Utilize systems and technology for account management tasks
4. Recognize sales opportunities and apply sales skills to upgrade services
5. Escalate customer dissatisfaction appropriately to the managerial team

What is Required (Qualifications):

1. Must be 18 years of age or older
2. High school diploma or equivalent
3. Excellent organizational, written, and oral communication skills
4. Ability to type swiftly and accurately (20+ words per minute)
5. Basic knowledge of Microsoft Office Suite and Windows operating system

How to Stand Out (Preferred Qualifications):

1. Highly motivated, energetic, and dedicated individuals are encouraged to apply
2. Strong team orientation and customer focus
3. Ability to thrive in a fast-paced environment

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