Remote Call Center Rep

TEKsystems; Nashville (TN); Remote; USD 10,000 - 60,000; Full time

Job summary

A leading energy company is seeking Customer Service Representatives for a fully remote position. Ideal candidates will manage customer calls, promote energy efficiency programs, and maintain quality service. Competitive pay ranges from $19.00 to $21.00/hr with various benefits.

Benefits

Medical, dental, and vision insurance

401(k) retirement plan

Paid Time Off (PTO), Vacation, Sick Leave

Qualifications

• 1-2 years of customer service experience required.
• Experience in Call Center Environments preferred.

Responsibilities

• Answer incoming customer calls and log all interactions.
• Manage multiple programs and phone lines.
• Address inquiries related to products, services, and billing.

Skills

Customer Service

Communication

Education

High School diploma or equivalent

Job description

A National Energy Company is seeking Customer Service Representatives for a fully remote role. Candidates should have experience in Call Center Environments.

Job Description

• Answer incoming customer calls and log all interactions.
• Manage multiple programs and phone lines, including call transfers.
• Promote energy efficiency programs to eligible customers.
• Address inquiries related to products, services, and billing.
• Maintain positive customer relationships through high-quality service.
• Resolve complaints and provide recommendations.
• Make outbound calls for appointments, surveys, and program promotions.
• Follow up on unresolved customer issues.
• Perform additional duties as assigned.

Skills & Qualifications

• High School diploma or equivalent.
• 1-2 years of customer service experience.

Pay and Benefits

The pay range is $19.00 - $21.00/hr. Eligibility for benefits depends on employment status and length of service. Benefits may include:

• Medical, dental, and vision insurance.
• Critical Illness, Accident, and Hospital coverage.
• 401(k) retirement plan with pre-tax and Roth options.
• Voluntary Life & AD&D Insurance.
• Short and long-term disability.
• Health Spending Account (HSA).
• Transportation benefits.
• Employee Assistance Program.
• Paid Time Off (PTO), Vacation, Sick Leave.

Workplace Type

This is a fully remote position.

Application Deadline

Applications close on June 21, 2025.

About TEKsystems

TEKsystems is a leader in business and technology services, helping clients accelerate transformation through strategy, design, and execution. With over 80,000 employees, we serve more than 6,000 customers worldwide, including 80% of the Fortune 500. We are committed to diversity and inclusion, considering all applications without discrimination.