Remote Call Center Representative

MCI; Nashville (TN); Remote; USD 30,000 - 40,000; Full time

Job summary

MCI, a leading BPO company, is looking for Remote Call Center Representatives to deliver exceptional customer service from home. Ideal candidates are passionate about helping others, with at least 1 year of experience in customer service, strong communication skills, and the ability to multitask effectively. Join MCI and enjoy benefits including competitive pay, health coverage, and opportunities for career growth.

Benefits

Paid time off

Health coverage

Retirement plans

Paid training

Qualifications

• Must be 18 years or older.
• 1+ year experience in a call center or customer service role.
• Fluent in English and Spanish.

Responsibilities

• Answer inbound calls and respond professionally to customer inquiries.
• Resolve customer issues efficiently while maintaining a positive attitude.
• Document interactions accurately in the CRM system.

Skills

Communication

Multitasking

Customer Service

Education

High school diploma/GED

Tools

Customer service software

Job description

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Position Overview

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

Job Details

Remote Work-at-Home
Type: Full-Time & Part-Time

We are hiring Remote Call Center Representatives to join our customer support team. This role is ideal for individuals passionate about helping others, who enjoy working from home, and thrive in a fast-paced environment. You’ll be the first point of contact for our customers, providing exceptional service and support.

To be considered, complete a full application on our careers page, including screening questions and a brief pre-employment test.

Responsibilities

• Answer inbound calls and respond professionally to customer inquiries.
• Resolve customer issues efficiently while maintaining a positive attitude.
• Document interactions accurately in the CRM system.
• Follow communication scripts and standard procedures.
• Escalate complex issues when necessary.
• Meet or exceed performance metrics such as call quality, response time, and customer satisfaction.

Qualifications

• Must be 18 years or older.
• High school diploma/GED.
• 1+ year experience in a call center or customer service role.
• Excellent verbal and written communication skills.
• Ability to multitask and manage time effectively remotely.
• Proficient with computers and customer service software.
• Reliable internet connection and a quiet workspace.
• Fluent in English and Spanish.

Conditions of Employment

• Must be authorized to work in the country where the job is based.
• Willing to submit to background/security investigation and drug screening (except in Canada).

Benefits & Compensation

We offer competitive pay based on experience, with benefits including paid time off, incentives, health coverage, retirement plans, disability and life insurance, career growth opportunities, paid training, and a supportive work environment.

If you're ready to join a company that values your contributions, apply today!

Physical & Other Requirements

This role involves sedentary work in a professional office environment, with occasional movement and lifting up to 40 pounds. MCI provides reasonable accommodations as per ADA guidelines.

Diversity & Equal Opportunity

MCI is committed to a diverse, inclusive, and discrimination-free workplace. We consider all qualified applicants regardless of age, race, gender, disability, or other protected characteristics.

About MCI

MCI helps clients improve customer experience through innovative BPO solutions. Recognized as a fast-growing company, MCI operates multiple facilities across North America and abroad, employing over 10,000 staff and serving numerous clients in various industries.

Note

This job description provides a general overview and is not exhaustive. The employer reserves the right to revise the description and terminate employment at any time.