Remote Call Center Representative

Mass Markets; Indianapolis (IN); Remote; USD 30,000 - 45,000; Full time

Job summary

Mass Markets is looking for a Remote Call Center Representative to join their customer support team. Ideal candidates are passionate about helping others, have a high school diploma, and can effectively manage customer inquiries in a fast-paced environment while working from home. Responsibilities include answering calls, resolving issues, and documenting interactions. Competitive pay and benefits are offered for this remote position.

Benefits

Paid time off

Health coverage

Retirement plans

Disability and life insurance

Career growth opportunities

Paid training

Qualifications

• 1+ year of experience in a call center or customer service role is preferred.
• Reliable internet connection and a quiet home workspace required.

Responsibilities

• Answer inbound calls and respond to customer inquiries professionally.
• Resolve customer issues efficiently while maintaining a positive attitude.
• Document all interactions accurately in the CRM system.

Skills

Excellent verbal communication

Excellent written communication

Multitasking

Time management

Proficient with computers

Customer service software

Fluency in English

Fluency in Spanish

Education

High school diploma/GED

Job description

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Position Overview

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

We are hiring Remote Call Center Representatives to join our customer support team. This role is perfect for individuals who are passionate about helping others, enjoy working from home, and thrive in a fast-paced environment. You’ll be the first point of contact for our customers, providing exceptional service and support.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

Responsibilities

• Answer inbound calls and respond to customer inquiries professionally.
• Resolve customer issues efficiently while maintaining a positive attitude.
• Document all interactions accurately in the CRM system.
• Follow communication scripts and standard operating procedures.
• Escalate complex issues to the appropriate department when necessary.
• Meet or exceed performance metrics including call quality, response time, and customer satisfaction.

Candidate Qualifications

• Must be 18 years or older.
• High school diploma/GED.
• 1+ year of experience in a call center or customer service role.
• Excellent verbal and written communication skills.
• Ability to multitask and manage time effectively in a remote setting.
• Proficient with computers and customer service software.
• Reliable internet connection and a quiet home workspace.
• Fluent in English and Spanish.

Compensation and Benefits

We offer competitive pay based on experience, along with benefits such as paid time off, incentives, health coverage, retirement plans, disability and life insurance, career growth opportunities, paid training, and a fun, engaging work environment.

Physical and Employment Conditions

This job operates in a professional office environment, largely sedentary, requiring long periods of sitting and using office equipment. Candidates must be authorized to work in the country, willing to submit background checks and drug screening where applicable, and be able to perform physical tasks as needed.

Equal Opportunity

MCI is an Equal Opportunity Employer that values diversity and prohibits discrimination or harassment based on any protected characteristic. We provide reasonable accommodations for qualified applicants with disabilities.

About MCI

MCI helps clients improve customer experience and digital transformation through industry-leading solutions in BPO, IT services, and more. Recognized for rapid growth and innovation, MCI operates multiple facilities across North America and internationally, employing over 10,000 professionals.

Additional Information

This description provides a general overview and is not exhaustive. The employer may revise the job description at any time. Employment is at-will, and either party may terminate the relationship at any time.