Remote Call Center Representative

Mass Markets; Nashville (TN); Remote; USD 30,000 - 45,000; Full time

Job summary

Mass Markets is looking for Remote Call Center Representatives committed to delivering exceptional customer service. You will handle inquiries and resolve issues while working from home. Ideal candidates should have a strong background in customer service and excellent communication skills, making this a perfect opportunity for motivated individuals seeking to grow in a dynamic environment.

Benefits

Paid Time Off

Incentives & Rewards

Health Benefits

Retirement Savings

Career Growth Opportunities

Qualifications

• Must be 18 years or older.
• 1+ year of experience in a call center or customer service role.
• Fluent in English and Spanish.

Responsibilities

• Answer inbound calls and respond to customer inquiries.
• Resolve customer issues efficiently while maintaining a positive attitude.
• Document all interactions accurately in the CRM system.

Skills

Communication

Multitasking

Customer Service

Education

High school diploma/GED

Tools

Customer service software

Job description

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Position Overview

MCI is a leading Business Process Outsourcing (BPO) company that specializes in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry.

We are hiring Remote Call Center Representatives to join our customer support team. This role is perfect for individuals who are passionate about helping others, enjoy working from home, and thrive in a fast-paced environment. You’ll be the first point of contact for our customers, providing exceptional service and support.

To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test.

Key Responsibilities

• Answer inbound calls and respond to customer inquiries in a professional manner.
• Resolve customer issues efficiently while maintaining a positive attitude.
• Document all interactions accurately in the CRM system.
• Follow communication scripts and standard operating procedures.
• Escalate complex issues to the appropriate department when necessary.
• Meet or exceed performance metrics including call quality, response time, and customer satisfaction.

Candidate Qualifications

Wonder if you are a good fit for this position? All positive and driven applicants are encouraged to apply. The ideal candidates are highly motivated and dedicated, possessing the following qualities:

• Must be 18 years or older
• High school diploma/GED
• 1+ year of experience in a call center or customer service role
• Excellent verbal and written communication skills
• Ability to multitask and manage time effectively in a remote setting
• Proficient with computers and customer service software
• Reliable internet connection and a quiet home workspace
• Fluent in English and Spanish

Compensation Details

Want an employer that values your contribution? At MCI, we believe your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer various benefits and incentives to support and reward our team members.

What You Can Expect From MCI

We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy:

• Paid Time Off: Earn PTO and paid holidays.
• Incentives & Rewards: Participate in contests with cash bonuses and prizes, including electronics, vacations, and sometimes cars!
• Health Benefits: Comprehensive medical, dental, and vision coverage after 90 days; MEC plans after 30 days. Benefits vary by location.
• Retirement Savings
• Disability Insurance
• Life Insurance
• Career Growth Opportunities
• Paid Training
• Fun, Engaging Work Environment
• Casual Dress Code

Physical Requirements

This job operates in a professional office environment. It is largely sedentary, requiring sitting/standing for long periods while using a computer and telephone headset. Occasional movement around the office may be required, including reaching, lifting, or moving objects up to 40 pounds.

Conditions of Employment

All MCI locations:

• Must be authorized to work in the country where the job is based.

Subject to program and location specifics:

• Willingness to submit to background/security checks and drug screening (where applicable).

Equal Opportunity & Accommodation

We embrace diversity and are committed to providing reasonable accommodations for qualified applicants with disabilities. MCI is an equal opportunity employer, and we do not discriminate based on any protected characteristic.

About MCI

MCI helps clients with CX and DX challenges through innovative solutions in BPO, staff augmentation, contact center services, and more. Recognized for rapid growth and with multiple facilities worldwide, MCI is dedicated to digitalization, efficiency, and employee development.