Remote Call Center Customer Service Rep $18.50hr

Republic Services; Phoenix (AZ); Remote; USD 39,000; Full time

Job summary

A leading company is seeking a Remote Call Center Customer Service Rep to provide high-quality service to customers. Responsibilities include handling calls and inquiries, ensuring customer concerns are addressed effectively. The role requires experience in customer service, with a focus on bilingual skills, particularly in Spanish. Training is provided, and the position is remote, offering a pay rate of $18.50 per hour.

Benefits

Medical

Dental

Vision

Disability

Life Insurance

Employee Discounts

Retirement Plan with Company Match

Employee Stock Purchase Plan (ESPP)

Qualifications

• 1 year recent customer service or call center experience.
• Experience using bilingual skills, especially Spanish, in a business environment.

Responsibilities

• Handle calls, inquiries, requests, and complaints.
• Respond promptly to customer service calls.
• Enter and update service data in computer systems.

Skills

Bilingual Skills

Job description

Remote Call Center Customer Service Rep $18.50hr

Join to apply for the Remote Call Center Customer Service Rep $18.50hr role at Republic Services.

POSITION SUMMARY: The Customer Resource Associate works under supervision in a Customer Resource Center to provide high-quality service to customers. Responsibilities include handling calls, inquiries, requests, and complaints, requiring research and investigation to resolve issues; delivering prompt, respectful, and courteous service to ensure customer concerns are addressed effectively.

Principal Responsibilities:

1. Complete training to gain knowledge about waste services industry, Republic Services’ processes, services, and policies.
2. Respond promptly and accurately to customer service calls, treating service issues professionally.
3. Handle routine residential and commercial service inquiries, which may involve outbound calls and communications to resolve issues.
4. Return all calls, emails, and faxes timely to ensure customer concerns are understood and resolved.
5. Review performance metrics and discuss with manager to understand individual performance.
6. Enter and update service data in computer systems accurately and promptly.
7. Log customer interactions and update information to track inquiries and resolutions.
8. Perform other related duties as assigned.

Qualifications:

• Experience using bilingual skills, especially Spanish, in a business environment.

Minimum Qualifications:

• 1 year recent customer service or call center experience.

Start Date: July 11th, 2025.

Schedule: Available to work any 40-hour week between 7:30am-6:30pm EST, Monday through Friday.

Training: Paid, with no time off during the first three weeks. Hours are 8:15am-5:00pm Central Time (9:15am-6:00pm Eastern Time).

Pay Rate: $18.50/hour.

Remote Work: Both training and job are remote. Equipment is provided; employees must supply internet, a wired connection, and a distraction-free environment. Minimum internet requirements include ping/latency under 100ms, download speed of 25MBPS, upload speed of 5MBPS, and 0% packet loss. Mobile hot-spot, tethering, or satellite ISPs are not permitted.

Employees are required to be on video during meetings and training.

First 90 Days: Limited PTO days (2 days) can be requested after training within the first 90 days.

Benefits: Medical, dental, vision, spending accounts, disability, life insurance, EAP, employee discounts, retirement plan with company match, Employee Stock Purchase Plan (ESPP), and more.

Note: Responsibilities, duties, and skills are subject to change. This does not constitute a contract.

EEO Statement: Republic Services is an equal opportunity employer, considering all qualified applicants without discrimination.