Call Center/ Business Development Representative

Napleton Off Lease; Arlington Heights (IL); Hybrid; USD 22,000 - 25,000; Full time

Benefits offered by this job

Pay range per hour: $16.50–$18.50

Sign-on bonus

Attendance bonus

Monthly contest

Work from home option after training

Medical and Vision

401K Plan

Paid time off and vacation

Growth opportunities

Discounts on products and services

Job summary

The Ed Napleton Automotive Group is seeking a Call Center Representative/Business Development Representative to handle internet inquiries and phone leads, generating appointments for service and sales in Arlington Heights, IL. Training will precede remote work options.

Responsibilities include handling calls and emails, follow-up on leads, and explaining product options to customers, with opportunities for growth within a growing automotive group.

Qualifications

• Excellent computer skills.
• Knowledgeable to call center environment - NO COLD CALLS.
• Automotive experience is helpful but not required.
• Able to communicate persuasively with customers to set appointments.
• Willingness to undergo a background check in accordance with local law/regulations
• Bilingual a plus.

Responsibilities

• Handle incoming and outgoing phone calls and emails.
• Prospect follow-up calls, set appointments for service and sales, and gauge customer satisfaction.
• Answer customer internet inquiries by both email and phone.
• Schedule sales appointments and reschedule no-show customers.
• Contact customers based on current marketing incentives.
• Follow up with existing and potential customers to generate leads and close sales.
• Explain product performance, application and benefits to prospects and describing all optional equipment available for customer purchase.
• Follow up in a manner that results in the customer visiting the dealership.
• Maintain a prospect and owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction.
• Other duties as assigned by management

Skills

Call center experience

Persuasive communication

Computer skills

Bilingual a plus

Job description

The Ed Napleton Automotive Group is looking for our nextCallCenter Representative/Business Development Representative.This is an exciting opportunity in a growing, fast-paced industry.Located atNapleton’s Call Centerin Arlington Heights, theBDC Representativeis responsible for handling internet inquiries and phone leads(NO COLD CALLS,)to generate appointments for the dealership service departments.

The Ed Napleton Automotive Group is affiliated with over 25 brands of new vehicles and 50+ dealerships throughout eight states. Our strength comes from the more than 3,500 employees nationwide. We are currently one of the largest automotive groups in the country, providing incredible growth opportunity.

What We Offer:

• Pay ranging between $16.50-$18.50 per hour
• $500 sign-on bonus- after 90 days of employment, offered for a limited time
• $150 attendance bonus- after 90 days
• Monthly contest opportunity to win $150
• Other incentives
• Work from home option- after successful completions of training!
• Team members must have their own computer (or work in office where equipment is provided.)
• Fun, fast-paced diverse environment
• Medical and Vision
• 401K Plan
• Paid time off and vacation
• Growth opportunities
• Dental, Life, Short Term, Long Term, and Accidental death and dismemberment insurance
• Paid Training
• Employee vehicle purchase plans
• Family owned and operated
• Long term job security
• Flexible Work Schedule
• Discounts on products and services

Job Responsibilities:

• Handle incoming and outgoing phone calls and emails
• Prospect follow-up calls, set appointments for service and sales, and gauge customer satisfaction
• Answer customer internet inquires by both email and phone
• Schedule sales appointments and reschedule no show customers
• Contact customers based on current marketing incentives
• Follow up with existing and potential customers to generate leads and close sales
• Explain product performance, application and benefits to prospects and describing all optional equipment available for customer purchase
• Follow up in a manner that results in the customer visiting the dealership
• Maintain a prospect and owner follow-up system that encourages repeat and referral business and contributes to customer satisfaction
• Other duties as assigned by management

Job Requirements:

• Excellent computer skills required.
• Knowledgeable to call center environment-NO COLD CALLS!
• Automotive experience is helpful but not required.
• Able to communicate persuasively with customers to set appointments.
• Willingness to undergo a background check in accordance with local law/regulations
• Bilingual a plus

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.