Remote Business Tech Support Specialist

Midco of South Dakota, Inc.; Sioux Falls (SD); Hybrid; USD 38,000 - 62,000; Full time

Job summary

Midco is seeking a Business Support Technician (BST) to deliver high-quality technical support and customer engagement across interaction types. Responsibilities range from basic troubleshooting to advanced problem-solving and collaboration, with a focus on commercial Midco Services.

BST roles involve documenting interactions, handling escalations, cross-training, and maintaining knowledge of RF delivered Voice, Video, and Data services while upholding Midco’s privacy guidelines.

Qualifications

• High school diploma or GED required.
• Basic typing, email and computer skills.
• Proficient with internet and common applications.
• Ability to adapt in a fast-paced environment.

Responsibilities

• Serve as the primary point of contact for clients, troubleshooting and resolving technical issues across a range of delivered products and managed services.
• Thoroughly document each interaction, ensuring all technicians have up-to-date client notes.
• Handle escalations via work orders or ticketing system for business clients experiencing service changes, trouble calls, or disconnects.
• Cross-train as required, developing a broad set of skills to support client demand while staying current with Midco’s offerings.
• Proactively engage with clients to streamline issue resolution and minimize effort.

Skills

Basic typing

Email literacy

Computer skills

Tech-savvy

Adaptability

Education

High School Diploma or GED

Tools

Jones NCTI Master Account Representative Certification

Jones NCTI Intro to Networking: Home and Peer-to-Peer Networks

Job description

Midco is seeking a Business Support Technician (BST) to deliver high-quality technical support and customer engagement across interaction types. Responsibilities range from basic troubleshooting to advanced problem-solving and collaboration, with a focus on commercial Midco Services.

BST roles involve documenting interactions, handling escalations, cross-training, and maintaining knowledge of RF delivered Voice, Video, and Data services while upholding Midco’s privacy guidelines.