Business Tech Support: Networking & Client Advocacy

Spectrum Business; Charlotte (NC); On-site; USD 48,000 - 72,000; Full time

Job summary

Spectrum is seeking a Business Technical Support agent to be the main point of contact for mid and large business clients, handling issues across data, voice, video, and managed services. You will coordinate with internal teams, document problems, and ensure service reliability.

Responsibilities include responding to client issues via multiple channels, maintaining client records, and providing timely updates during outages. A strong focus on network tech and customer service is essential.

Qualifications

• Bachelor’s or associate degree in a technical field or equivalent education and training.
• Cisco or Juniper certifications (CCENT/CCNA) preferred.

Responsibilities

• Be primary contact for mid/large business clients for Spectrum’s data, voice, video and managed services.
• Respond to issues via phone, tickets, email and portals meeting quality/productivity benchmarks.
• Document technical issues and coordinate fixes with internal/external teams.
• Support clients on network technologies including Fiber Internet Access, Ethernet, Unified Communications, Trunking, TV, Managed Network, Managed Security and Managed WiFi.
• Troubleshoot WAN/LAN, fiber, voice, and large enterprise hardware/software environments.
• Maintain accurate client records in Spectrum systems.
• Advocate for client issues, track escalations and provide timely updates during service-impacting events.

Skills

Client service

Technical troubleshooting

English communication

Network fundamentals

Windows/Office proficiency

Documentation and record-keeping

Education

Bachelor's or associate degree in a technical field

Cisco or Juniper Certification such as CCENT/CCNA

Job description

Spectrum is seeking a Business Technical Support agent to be the main point of contact for mid and large business clients, handling issues across data, voice, video, and managed services. You will coordinate with internal teams, document problems, and ensure service reliability.

Responsibilities include responding to client issues via multiple channels, maintaining client records, and providing timely updates during outages. A strong focus on network tech and customer service is essential.