Remote Business Systems Support Analyst (US Hours)

Digineox Recruiting; United States; Remote; USD 65,000 - 90,000; Full time

Job summary

Digineox is seeking a Business Systems Support Analyst to support the operational systems our clients rely on daily, including terminal management systems and digital workplace applications. You will investigate issues, keep users informed and improve workflows, owning support requests from intake to resolution.

Remote role with US business-hours schedule and occasional after-hours support for priority issues.

Qualifications

• 2–4 years of business application support or systems analysis experience.
• Experience supporting terminal management systems, digital workplace or field worker applications, or similar operational systems.
• Structured troubleshooting skills and the ability to understand business processes and user needs.
• Experience with ticketing tools such as ServiceNow, Jira Service Management or Freshdesk.

Responsibilities

• Investigate application, workflow, configuration and data issues; resolve them or escalate to the right team.
• Manage tickets, priorities and customer updates against agreed service levels.
• Analyze recurring problems and recommend process and system improvements.
• Clarify enhancement requests and coordinate small changes through completion.
• Test fixes and updates, maintain support documentation and train users.

Skills

Business application support

Systems analysis

Troubleshooting

Communication

English fluency

Tools

ServiceNow

Jira Service Management

Freshdesk

SQL basics

Job description

Digineox is seeking a Business Systems Support Analyst to support the operational systems our clients rely on daily, including terminal management systems and digital workplace applications. You will investigate issues, keep users informed and improve workflows, owning support requests from intake to resolution.

Remote role with US business-hours schedule and occasional after-hours support for priority issues.