Business Systems Support Analyst

Digineox Recruiting; United States; A distancia; USD 65.000 - 90.000; Jornada completa

Descripción de la vacante

Digineox is seeking a Business Systems Support Analyst to support the operational systems our clients rely on daily, including terminal management systems and digital workplace applications. You will investigate issues, keep users informed and improve workflows, owning support requests from intake to resolution.

Remote role with US business-hours schedule and occasional after-hours support for priority issues.

Formación

• 2–4 years of business application support or systems analysis experience.
• Experience supporting terminal management systems, digital workplace or field worker applications, or similar operational systems.
• Structured troubleshooting skills and the ability to understand business processes and user needs.
• Experience with ticketing tools such as ServiceNow, Jira Service Management or Freshdesk.

Responsabilidades

• Investigate application, workflow, configuration and data issues; resolve them or escalate to the right team.
• Manage tickets, priorities and customer updates against agreed service levels.
• Analyze recurring problems and recommend process and system improvements.
• Clarify enhancement requests and coordinate small changes through completion.
• Test fixes and updates, maintain support documentation and train users.

Conocimientos

Business application support

Systems analysis

Troubleshooting

Communication

English fluency

Herramientas

ServiceNow

Jira Service Management

Freshdesk

SQL basics

Descripción del empleo

Business Systems Support Analyst -** Full-time | Remote | US business-hours schedule**

Digineox is seeking a Business Systems Support Analyst to support the operational systems our clients rely on every day, including terminal management systems and digital workplace applications. You will investigate issues, keep users informed and improve workflows, owning support requests from intake to resolution.

What you will do

• Investigate application, workflow, configuration and data issues; resolve them or **escalate** to the right team.
• Manage tickets, priorities and customer updates against agreed service levels.
• Analyze recurring problems and recommend process and system improvements.
• Clarify enhancement requests and coordinate small changes through completion.
• Test fixes and updates, maintain support documentation and train users.

What you bring

• 2-4 years of business application support or systems analyst experience.
• Experience supporting terminal management systems, digital workplace or field worker applications, or similar operational systems.
• Structured troubleshooting skills and the ability to understand business processes and user needs.
• Experience with ticketing tools such as ServiceNow, Jira Service Management or Freshdesk.
• Clear written and spoken English and availability for a US business-hours schedule, with occasional rotating after-hours support for priority issues.

Nice to have

• Experience with Honeywell Terminal Manager, Coupa, Hexagon EAM, SAP or NetSuite.
• ITIL knowledge or certification.
• Basic SQL and integration troubleshooting.

Compensation and benefits

• International pay is set at or above local market and based on skills, experience and assessment results.
• Competitive pay and benefits, which may include paid time off, health coverage, training and professional development, depending on location and engaging entity.

Why Digineox

• Real impact: your work goes live with operations, finance and procurement teams, not into a slide archive.
• Broad exposure: a focused team means you see the full lifecycle, from discovery and design through go-live and support.
• Career coaching: every team member has a supervisor who acts as their career coach and advocate.
• Structured growth: formal delivery training, hands‑on coaching and clear career levels.

About Digineox

Digineox is a Houston-based consulting and technology firm helping energy and industrial companies improve margins, drive growth and reduce risk through digital, AI and process transformation. We deliver consulting, managed services and digital solutions, working alongside operations, maintenance, procurement, finance and IT teams in the field, plant, terminal and corporate office.We are a Coupa partner and a Honeywell Solution Partner.

We hire for potential as well as experience. Our process considers how you think, learn and work, alongside the skills and knowledge you bring.

Equal opportunity

Digineox is an equal opportunity employer. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, veteran status or any other characteristic protected by law.