Business Retention Representative (RBAR)

Cable ONE; Austin (TX); On-site; USD 40,000 - 65,000; Full time

Benefits offered by this job

Medical, dental, and vision plans

Life insurance

Paid time off

401(k) with company match

Identity Theft Protection

Tuition reimbursement

Cable/Internet stipend

Community involvement

Job summary

Cable One is seeking aRetention Business Account Representative in Austin to help our business customers maximize value from voice and broadband services. You will engage with small and medium-sized companies that call to disconnect, demonstrating the benefits of our services and addressing concerns.

You will work with cross-functional teams to resolve issues, renew contracts, and upsell appropriate packages while maintaining a customer-centric approach and professionalism in all interactions.

Qualifications

• High school diploma or GED; associate degree preferred.
• Prior sales experience preferred; telecom experience a plus.
• Ability to work independently and in a team environment.
• Remain calm and patient when dealing with frustrated customers.

Responsibilities

• Retain customers who call to reduce or cancel services.
• Renew contracts for existing business customers.
• Answer customer questions and follow up as needed to resolve concerns.
• Upsell Sparklight products (digital, HSD, and phone) to existing business customers.
• Collaborate with other departments to resolve customer inquiries.

Skills

Communication skills

Sales experience

Team player

Problem solving

Education

High School Diploma or GED

Associate degree (A.A.) preferred

Job description

Job Description:At Cable One and our family of brands, we keep our customers and associates connected to what matters most. For our associates, that means: a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplace.We're looking to add to our already amazing team of associates. If you'd like to join an organization that is dedicated to customer and associate satisfaction, check out this exciting sales opportunity.

Cable One's Retention Business Account Representatives are responsible for developing, renewing contracts, and maintaining a base of existing business customers who subscribe to our voice and broadband services. As a Representative, you will speak to small and medium-sized companies who call in to disconnect their services. Your goal will be to show them the value that Cable One can bring to their company by showing them services that may better fit their needs or troubleshoot to resolve their current concerns.

What you will do to contribute to the company's success

• Use a variety of problem-solving techniques to retain customers who call to reduce or cancel their services.
• Connect with our current customers and help them renew their contracts.
• Follow up with subscribers to answer their questions or confirm if we can help answer their questions.
• Identify reasons for customer dissatisfaction with product and provide prompt resolution in order to retain the customer.
• Up-sells Sparklight products that include digital, HSD, and phone to existing business customers.
• Team up with other departments here at Sparklight to help answer customer questions or resolve their concerns.
• This position has the expectation and responsibility to take on other duties needed to help drive our Purpose, fulfill our Brand Principles, and abide by our Organization's Values.

Qualifications

• High school diploma or general education degree (GED); or three to six months related experience and/or training; or equivalent combination of education and experience. Associate’s degree (A.A.) preferred.
• We prefer for you to have experience in telecommunications, but we are happy to teach you!
• Prior sales experience preferred.
• Requires the ability to work independently and in a team environment.
• Must be detailed oriented and self-starter.
• You will be working with customers who may be frustrated, we are looking for candidates who can keep calm and be patient in all situations.
• Confidence to be persistent and professionally sell our services after a customer declines on an offer.
• Problem-solving is key! Sometimes you will need to look for creative routes to get the customer to say 'yes' to a sale!

Core Competencies

• Committed: Values each and every customer, while working hard to keep their business and support our communities.
• Helpful: Delivers support in the ways that are most useful to our customers and addresses their needs with expertise, respect, and empathy.
• Proactive: Understand what our customers need, and actively works to make their relationship with use seamless, easy, and rewarding.
• Personal: Knows our customers well, and tailors our communications and interactions to address their needs and expectations.

Benefits

• Medical, dental, and vision plans - start when you start!
• Life insurance (self, spouse, children)
• Paid time off (vacation, holiday, and personal/sick days)
• 401(k) - 100% company match (match program starts after 1 year of service, up to 5% of eligible compensation)
• Group Legal plan with Identity Theft Protection

Additional Perks

• Tuition reimbursement (up to $5,250 on 1st year)
• Up to seventy-five dollars a month towards cable and internet services
• Annual community support to various organizations across the U.S.
• Associate recognition & awards programs
• Advancement opportunities
• Collaborative work environment

Our Commitment

Diversity lies in the communities we serve and among the associates who dedicate themselves to ensure our continued success. Here at Cable One and our family of brands, we believe it is our individual and unique talents, backgrounds and perspectives that, when combined, truly make us an unstoppable force. "Stronger Together" is not just a verbal cue, it is the motto that our associates live by, exemplify, and embody each and every day. Cable One and our family of brands is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.

Pre-hire Processes

Cable One and our family of brands is committed to keeping our associates and customers safe. Job offers are contingent upon the results of background, drug screening, and reference check. Only after successfully passing these pre-hire clearances are individuals approved for hire and ready to start their successful and rewarding career.