Business Retention Representative (RBAR)

Cable One, Inc.; Arizona; Hybrid; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical plans

Dental/Vision

Life insurance

Paid time off

401(k) match

Identity Theft Protection

Tuition reimbursement

Cable/internet discount

Community support

Recognition programs

Advancement opportunities

Collaborative environment

Job summary

Cable One, Inc. is seeking a Retention Business Account Representative to engage with small and mid-sized business customers, aiming to renew contracts and resolve concerns.

You will retain relationships, handle inquiries, and identify opportunities to expand services, helping customers choose the best solutions. Ideal candidates bring strong communication and problem-solving skills, with a customer-first approach.

Qualifications

• High school diploma or GED; 3–6 months related experience or training; or equivalent combination of education and experience.
• Associate’s degree (A.A.) preferred.
• Prior sales experience preferred.
• Ability to work independently and in a team environment.

Responsibilities

• Retain customers who call to reduce or cancel services.
• Renew contracts and maintain existing business customer base.
• Upsell Sparklight products including digital, HSD, and phone to business customers.
• Collaborate with other departments to resolve customer questions and concerns.

Skills

Communication

Patience

Problem-solving

Independence

Teamwork

Sales aptitude

Education

Associate degree (A.A.)

Job description

Job Description: At Cable One and our family of brands, we keep our customers and associates connected to what matters most. For our associates, that means: a thriving and rewarding career, respect for the communities where they live and work, a focus on health and wellness, an excellent work/life balance, and an open and inclusive workplace. We’re looking to add to our already amazing team of associates. If you’d like to join an organization that is dedicated to customer and associate satisfaction, check out this exciting sales opportunity.

Cable One’s Retention Business Account Representatives are responsible for developing, renewing contracts, and maintaining a base of existing business customers who subscribe to our voice and broadband services. As a Representative, you will speak to small and medium-sized companies who call in to disconnect their services. Your goal will be to show them the value that Cable One can bring to their company by showing them services that may better fit their needs or troubleshoot to resolve their current concerns.

What you will do to contribute to the company's success Use a variety of problem-solving techniques to retain customers who call to reduce or cancel their services. Connect with our current customers and help them renew their contracts. Follow up with subscribers to answer their questions or confirm if we can help answer their questions. Identify reasons for customer dissatisfaction with product and provide prompt resolution in order to retain the customer. Up-sells Sparklight products that include digital, HSD, and phone to existing business customers. Team up with other departments here at Sparklight to help answer customer questions or resolve their concerns. This position has the expectation and responsibility to take on other duties needed to help drive our Purpose, fulfill our Brand Principles, and abide by our Organization's Values.

Qualifications

High school diploma or general education degree (GED); or three to six months related experience and/or training; or equivalent combination of education and experience. Associate’s degree (A.A.) preferred. We prefer for you to have experience in telecommunications, but we are happy to teach you! Prior sales experience preferred. Requires the ability to work independently and in a team environment. Must be detailed oriented and self-starter. You will be working with customers who may be frustrated, we are looking for candidates who can keep calm and be patient in all situations. Confidence to be persistent and professionally sell our services after a customer declines on an offer. Problem-solving is key! Sometimes you will need to look for creative routes to get the customer to say 'yes' to a sale!

Core Competencies

Committed:Values each and every customer, while working hard to keep their business and support our communities. Helpful:Delivers support in the ways that are most useful to our customers and addresses our customers needs with expertise, respect, and empathy. Proactive:Understand what our customers need, and actively works to make their relationship with use seamless, easy, and rewarding. Personal:Knows our customers well, and tailors our communications and interactions to address their needs and expectations.

Benefits

• Medical, dental, and vision plans – start when you start!
• Life insurance (self, spouse, children)
• Paid time off (vacation, holiday, and personal/sick days)
• 401(k) - 100% company match (match program starts after 1 year of service, up to 5% of eligible compensation)
• Group Legal plan with Identity Theft Protection

Additional Perks

• Tuition reimbursement (up to $5,250 on 1st year)
• Up to seventy-five dollars a month towards cable and internet services
• Annual community support to various organizations across the U.S.
• Associate recognition & awards programs
• Advancement opportunities
• Collaborative work environment

Our Commitment

Diversity lies in the communities we serve and among the associates who dedicate themselves to ensure our continued success. Here at Cable One and our family of brands, we believe it is our individual and unique talents, backgrounds and perspectives that, when combined, truly make us an unstoppable force. "Stronger Together" is not just a verbal cue, it is the motto that our associates live by, exemplify, and embody each and every day. Cable One and our family of brands is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to, among other things, race, color, religion, sex, sexual orientation, gender identity, national origin, age, status as a protected veteran, or disability.

Pre-hire Processes

Cable One and our family of brands is committed to keeping our associates and customers safe. Job offers are contingent upon the results of background, drug screening, and reference check. Only after successfully passing these pre-hire clearances are individuals approved for hire and ready to start their successful and rewarding career.

#LI-SK1 #LI-Remote Cable One is the parent company of Sparklight-so when you explore careers here, you're also discovering opportunities with Sparklight. We are One. We are Sparks We are always working for you.