Remote Business Operations Analyst & Process Optimizer

The Helmsman Group LLC; Pennsylvania; Remote; USD 70,000 - 90,000; Full time

Job summary

The Helmsman Group LLC is seeking a Business Analyst to support Operations Management by analyzing business operations, monitoring performance, and delivering data-driven insights. The role collaborates with leaders and cross-functional teams to drive efficiency, reduce costs, and optimize workflows.

Responsibilities include developing KPIs, dashboards, and reports; gathering requirements; and supporting planning, forecasting, and cost optimization.

Qualifications

• Bachelor's degree in Business Administration, Operations Management, or a related field.
• 3–5 years of experience in business analysis, operations analysis, or related fields.
• Strong experience analyzing processes, operational data, and performance metrics.
• Advanced Microsoft Excel skills and experience with data reporting tools.
• Experience developing dashboards and reports using Power BI, Tableau, or similar platforms.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities and meet deadlines.

Responsibilities

• Analyze business operations, workflows, procedures, and performance to identify opportunities for improvement.
• Gather and analyze operational data to identify trends, inefficiencies, risks, and opportunities.
• Develop and monitor operational KPIs, performance metrics, and management reports.
• Prepare regular business operations reports, dashboards, and presentations for management.
• Analyze staffing, workload, productivity, costs, service levels, and operational performance.
• Identify process bottlenecks, redundancies, and inefficiencies and recommend improvements.
• Conduct current-state and future-state process analysis.
• Develop process maps, workflows, standard operating procedures, and business documentation.
• Gather requirements from business stakeholders and translate them into actionable business solutions.
• Support operational planning, forecasting, budgeting, and resource allocation activities.
• Analyze operational costs and identify opportunities for cost reduction and improved resource utilization.
• Monitor business performance against established goals, targets, and service-level agreements.
• Conduct root-cause analysis to investigate operational issues and performance gaps.
• Develop recommendations based on quantitative and qualitative analysis.
• Collaborate with Finance, IT, HR, Sales, Operations, and other departments on business initiatives.
• Support implementation of new processes, systems, policies, and operational improvements.
• Track action items, initiatives, and improvement projects through completion.
• Assist with change management and communicate process changes to affected stakeholders.
• Support automation and technology initiatives designed to improve operational efficiency.
• Conduct user acceptance testing and validate business processes and system functionality when required.
• Maintain accurate business process documentation and operational records.
• Prepare ad-hoc analysis and reports to support management decision-making.
• Monitor the results of implemented improvements and measure business impact.
• Identify opportunities for continuous improvement and operational standardization.

Skills

Business Operations Analysis

Data Analysis

KPI Development

Process Mapping

Stakeholder Management

Power BI

Tableau

Microsoft Excel

SQL

Change Management

Education

Bachelor's degree in Business Administration, Operations Management, or related field

Tools

Power BI

Tableau

SQL

ERP

CRM

Job description

The Helmsman Group LLC is seeking a Business Analyst to support Operations Management by analyzing business operations, monitoring performance, and delivering data-driven insights. The role collaborates with leaders and cross-functional teams to drive efficiency, reduce costs, and optimize workflows.

Responsibilities include developing KPIs, dashboards, and reports; gathering requirements; and supporting planning, forecasting, and cost optimization.