Remote Business Intelligence Lead: Healthcare Analytics&AI

CenterWell; Oklahoma City (OK); Remote; USD 118,000 - 162,000; Full time

Job summary

CenterWell, working with Humana, seeks a Business Intelligence Lead to guide data and analytics efforts for the VA Contact Center and related operations. You will transform CRM, telephony, QA, and workforce data into clear, actionable insights to inform leadership decisions.

You will collaborate with cross-functional teams to identify trends, risks, and opportunities, and explore AI/RPA opportunities to improve efficiency and user experience. Remote work with travel as needed.

Qualifications

• Bachelor's degree with 8+ years of data analysis experience, or Master's degree with 4+ years.
• Experience with big and complex data sets in large organizations.
• Experience creating data visualizations that drive strategic direction

Responsibilities

• Drive systems integration projects and deliver insights for broad consumption with end-to-end progress tracking.
• Serve as data steward for customer service data feeds and monitor data quality.
• Perform ad hoc data queries to support business operations
• Develop and maintain contact center reporting, including government-required reports

Skills

Data analysis

Cross-functional collaboration

Data visualization

SQL

SAS

Communication with leadership

Education

Bachelor's degree in a related field

Master's degree in a quantitative discipline

Tools

Tableau

Qlik

Job description

CenterWell, working with Humana, seeks a Business Intelligence Lead to guide data and analytics efforts for the VA Contact Center and related operations. You will transform CRM, telephony, QA, and workforce data into clear, actionable insights to inform leadership decisions.

You will collaborate with cross-functional teams to identify trends, risks, and opportunities, and explore AI/RPA opportunities to improve efficiency and user experience. Remote work with travel as needed.