Remote Business Analyst II — QNXT & Health Plan Solutions

Mass General Brigham; Somerville (MA); Hybrid; USD 75,000 - 110,000; Full time

Job summary

Mass General Brigham Health Plan, part of Mass General Brigham, is seeking a Business Analyst to design, develop, test, and maintain software applications, including QNXT, and translate business needs into technical solutions.

The role focuses on Medicare benefits experience, strong communication, and the ability to train and support users while ensuring data integrity and system performance. Remote-friendly with standard hours.

Qualifications

• Bachelor’s Degree Information Systems required; experience can be considered in lieu of a degree.
• At least 3 years of Medicare benefits and reimbursement experience within QNXT configuration experience is highly preferred.
• At least 2-3 years of experience in the development, support, or operation of software applications required.

Responsibilities

• Design, develop, test, implement, and support new and existing software applications.
• Handle QNXT configuration process of defining, customizing, and managing the settings, rules, and data within the QNXT healthcare administration platform to match an organization’s workflows, benefit designs, and operational needs.
• Analyze business processes and system requirements to identify and deliver effective technical solutions.
• Create and execute test plans, troubleshoot issues, and ensure software quality through rigorous testing and validation.
• Provide application support by identifying, investigating, and resolving system issues.
• Develop user guides, training materials, and technical documentation.
• Train and support end users to maximize application adoption and effectiveness.
• Run reports, maintain system data, update tables, and perform activities required for ongoing system operations.
• Collaborate with cross-functional teams and participate in regular meetings to discuss projects, priorities, enhancements, and system updates.

Skills

Communication skills

Interpersonal skills

Analytical/problem-solving

Medicare benefits knowledge

QNXT configuration

Microsoft Office 365

Education

Bachelor’s Degree Information Systems

Tools

QNXT

Office 365

Job description

Mass General Brigham Health Plan, part of Mass General Brigham, is seeking a Business Analyst to design, develop, test, and maintain software applications, including QNXT, and translate business needs into technical solutions.

The role focuses on Medicare benefits experience, strong communication, and the ability to train and support users while ensuring data integrity and system performance. Remote-friendly with standard hours.