Business Analyst II

Mass General Brigham; United States; Remote; USD 75,000 - 110,000; Full time

Job summary

Mass General Brigham Health Plan is hiring a Business Analyst to design, configure, and support software applications, including QNXT, across Operations. You will translate business needs into technical solutions, train users, and help improve workflows for efficient health plan operations.

The role emphasizes strong communication, collaboration with cross-functional teams, and adherence to Eastern business hours with remote work options.

Qualifications

• Bachelor’s Degree in Information Systems required; experience can be considered in lieu of a degree.
• At least 3 years of Medicare benefits and reimbursement experience within QNXT configuration experience is highly preferred
• At least 2-3 years of experience in the development, support, or operation of software applications

Responsibilities

• Design, develop, test, implement, and support new and existing software applications.
• Handle QNXT configuration process of defining, customizing, and managing the settings, rules, and data within the QNXT healthcare administration platform to match an organization’s workflows, benefit designs, and operational needs
• Analyze business processes and system requirements to identify and deliver effective technical solutions.
• Create and execute test plans, troubleshoot issues, and ensure software quality through rigorous testing and validation.
• Provide application support by identifying, investigating, and resolving system issues.
• Develop user guides, training materials, and technical documentation.
• Train and support end users to maximize application adoption and effectiveness.
• Run reports, maintain system data, update tables, and perform activities required for ongoing system operations.
• Collaborate with cross-functional teams and participate in regular meetings to discuss projects, priorities, enhancements, and system updates.

Skills

Verbal and written communication

Interpersonal skills

Analytical skills

MS Office 365

Education

Bachelor’s Degree in Information Systems

Tools

QNXT

Job description

Site: Mass General Brigham Health Plan Holding Company, Inc.

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

Job Summary

Mass General Brigham Health Plan is an exciting place to be within the healthcare industry. As a member of Mass General Brigham, we are at the forefront of transformation with one of the world’s leading integrated healthcare systems. Together, we are providing our members with innovative solutions centered on their health needs to expand access to seamless and affordable care and coverage.

Our work centers on creating an exceptional member experience – a commitment that starts with our employees. Working with some of the most accomplished professionals in healthcare today, our employees have opportunities to learn and contribute expertise within a welcoming and supportive environment that embraces their unique and varied backgrounds, experiences, and skills.

We are pleased to offer competitive salaries and a benefits package with flexible work options, career growth opportunities, and much more.

Join a collaborative team dedicated to delivering innovative software solutions that support critical business and operational needs within Mass General Brigham Health Plan. In this role, you will design, develop, test, implement, and maintain software applications, like QNXT, while partnering with end users to ensure successful adoption and ongoing performance. This is an excellent opportunity for a technology professional who enjoys problem-solving, continuous improvement, and making a direct impact through technology.

MGB Health Plan is seeking a Business Analyst with strong analytical and problem-solving abilities, along with extensive QNXT configuration experience. The ideal candidate will have experience supporting, developing, or implementing software applications and will be skilled at translating business requirements into effective technical solutions. Success in this role requires excellent communication skills, including the ability to train and support users at all levels of the organization. MGB Health Plan is looking for a detail-oriented professional who is committed to quality, accuracy, and continuous improvement, with a focus on delivering solutions that enhance business processes and operational effectiveness.

Essential Functions

• Design, develop, test, implement, and support new and existing software applications.
• Handle QNXT configuration process of defining, customizing, and managing the settings, rules, and data within the QNXT healthcare administration platform to match an organization’s workflows, benefit designs, and operational needs
• Analyze business processes and system requirements to identify and deliver effective technical solutions.
• Create and execute test plans, troubleshoot issues, and ensure software quality through rigorous testing and validation.
• Provide application support by identifying, investigating, and resolving system issues.
• Develop user guides, training materials, and technical documentation.
• Train and support end users to maximize application adoption and effectiveness.
• Run reports, maintain system data, update tables, and perform activities required for ongoing system operations.
• Collaborate with cross-functional teams and participate in regular meetings to discuss projects, priorities, enhancements, and system updates.

Qualifications

• Bachelor’s Degree Information Systems required; experience can be considered in lieu of a degree
• At least 3 years of Medicare benefits and reimbursement experience within QNXT configuration experience is highly preferred
• At least 2-3 years of experience in the development, support, or operation of software applications required

Knowledge, Skills, and Abilities

• Exceptional verbal and written communication abilities with all teammates.
• Exceptional interpersonal skills to effectively communicate with both technical and non-technical staff.
• Demonstrated analytic and problem-solving skills.
• Knowledge of Microsoft Office 365 and other popular office productivity solutions.

Working Model Requirements

• Full-time, Monday through Friday role with Eastern Business Hours required. Typical start times are either 8:00 AM, 8:30 AM, or 9:00 AM ET
• Video interview is required for all candidate interviews; Microsoft Teams Video is required for all employees for daily business needs
• Remote work requires a stable, secure, quiet, compliant work-station using MGB issued equipment and will be verified day 1
• If local to Massachusetts, onsite meetings are optional and planned ahead

Remote Type

Remote

Work Location

399 Revolution Drive

Scheduled Weekly Hours

40

Employee Type

Regular

Work Shift

Day (United States of America)

Pay Range

$75,275.20 - $109,553.60/Annual

Grade

6

At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO Statement

8925 Mass General Brigham Health Plan Holding Company, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran’s Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

Mass General Brigham Competency Framework

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.