Business Systems Analyst II - QNXT & Medicare (Remote)

Mass General Brigham Health Plan; Somerville (MA); Remote; USD 75,000 - 110,000; Full time

Job summary

Mass General Brigham Health Plan is seeking a Business Analyst to design, develop, and maintain software applications, including QNXT configurations, for improved member services. The role emphasizes translating business requirements into technical solutions and training users across the organization.

Ideal candidates bring strong communication and analytical skills, plus experience with software development and healthcare benefits systems in a dynamic, collaborative environment.

Qualifications

• Bachelor's Degree in Information Systems required; experience can be considered in lieu of degree.
• At least 3 years of Medicare benefits and reimbursement experience within QNXT configuration is highly preferred.
• At least 2–3 years of experience in development, support, or operation of software applications.

Responsibilities

• Design, develop, test, implement, and support new and existing software applications.
• Handle QNXT configuration process to match workflows and operating needs.
• Analyze business processes and system requirements to deliver technical solutions.
• Create and execute test plans, troubleshoot issues, and ensure software quality.
• Provide application support by identifying, investigating, and resolving issues.
• Develop user guides, training materials, and technical documentation.
• Train and support end users to maximize adoption and effectiveness.
• Run reports, maintain system data, and perform routine system operations.
• Collaborate with cross-functional teams and participate in project meetings.

Skills

Verbal communication

Written communication

Interpersonal skills

Analytical skills

Office 365

Education

Bachelor's Degree Information Systems

Tools

QNXT

Job description

Mass General Brigham Health Plan is seeking a Business Analyst to design, develop, and maintain software applications, including QNXT configurations, for improved member services. The role emphasizes translating business requirements into technical solutions and training users across the organization.

Ideal candidates bring strong communication and analytical skills, plus experience with software development and healthcare benefits systems in a dynamic, collaborative environment.