Remote Business Analyst: Change Mgmt & Training

Leidos Inc; Atlanta (GA); Remote; USD 59,000 - 107,000; Full time

Benefits offered by this job

Health and Wellness programs

Paid Leave

Retirement benefits

Job summary

Leidos Inc. is seeking a versatile Business Analyst to support IT Change Management, Training, and Documentation for SNS operations. The role emphasizes creating clear user documentation, training materials, and SOPs while coordinating with business users and technical teams.

The successful candidate will participate in on-call support for SNS missions and ensure documentation stays current across releases and configurations. Strong communication and cross‑functional collaboration are required.

Qualifications

• 5+ years of experience in business analysis, IT change management, training, technical writing/documentation, or related functions.
• Experience developing SOPs, user guides, job aids, process documentation, training materials, and knowledge articles.
• Ability to translate complex technical and business‑process information into clear, audience‑appropriate content.

Responsibilities

• Assess operational and user impacts resulting from IT system, application, configuration, release, and process changes.
• Support IT change‑management and release activities, including change requests, impact assessments, implementation coordination, communications, and change records.
• Develop training plans, presentations, job aids, quick‑reference materials, and other user‑support resources for system changes and releases.
• Conduct virtual and in‑person training, demonstrations, and knowledge‑transfer sessions.
• Assess training effectiveness and incorporate user feedback into future materials and activities.
• Develop, edit, organize, and maintain SOPs, technical and operational documentation, user guides, system manuals, process documentation, runbooks, and knowledge articles.
• Translate technical information into clear documentation appropriate for business users and other stakeholders.
• Work with SMEs to validate documentation for technical accuracy and completeness.
• Maintain documentation under applicable version, configuration, and change controls.
• Update documentation and training materials as systems, configurations, releases, and requirements change.
• Support Agile teams by documenting system changes, release information, training needs, and implementation activities.
• Support transition, modernization, system releases, and implementation activities.
• Follow applicable HHS documentation, plain‑language, accessibility, records‑management, and Section 508 requirements.
• Support critical system changes and emergency‑response communications as required by the SNS mission.

Skills

IT Change Mgmt

Technical Writing

Training Development

User Documentation

SOP Development

Communication

Tools

SharePoint

Microsoft 365

Confluence

Job description

Leidos Inc. is seeking a versatile Business Analyst to support IT Change Management, Training, and Documentation for SNS operations. The role emphasizes creating clear user documentation, training materials, and SOPs while coordinating with business users and technical teams.

The successful candidate will participate in on-call support for SNS missions and ensure documentation stays current across releases and configurations. Strong communication and cross‑functional collaboration are required.