Remote Booking Coordinator & Client Concierge

SWEET CAROLINA TRAVELS; San Francisco (CA); Remote; USD 42,000 - 54,000; Full time

Job summary

Sweet Carolina Travels is seeking a Booking Coordination Specialist to assist clients by researching options, coordinating arrangements, and managing booking details from initial request through confirmation. The ideal candidate is organized, detail-oriented, and adept at communicating with clients while handling multiple requests with precision.

You will research accommodations, transportation, activities, and related services, then confirm details and provide clients with confirmations and

Qualifications

• Excellent organization and attention to detail.
• Strong written and verbal communication.
• Customer-focused mindset.
• Good online research skills.
• Comfortable learning web-based systems and platforms.
• Ability to prioritize multiple requests and deadlines.
• Strong problem-solving and follow-up skills.
• Previous customer service, hospitality, booking, or coordination experience is helpful but not required.

Responsibilities

• Communicate with clients to understand their requests and preferences.
• Research accommodations, transportation, activities, and related services.
• Coordinate booking and reservation details.
• Review availability and relevant options.
• Verify names, dates, and other important information for accuracy.
• Provide clients with confirmations and updates.
• Assist with modifications and special requests.
• Maintain accurate booking records and documentation.
• Follow up on outstanding information and upcoming arrangements.
• Communicate with service providers as necessary.
• Provide professional client support throughout the process.

Skills

Organizing

Communication

Customer-focused

Research skills

Web-based systems

Prioritization

Problem solving

Customer service experience

Job description

Sweet Carolina Travels is seeking a Booking Coordination Specialist to assist clients by researching options, coordinating arrangements, and managing booking details from initial request through confirmation. The ideal candidate is organized, detail-oriented, and adept at communicating with clients while handling multiple requests with precision.

You will research accommodations, transportation, activities, and related services, then confirm details and provide clients with confirmations and