Remote Billing & Insurance Follow-Up Specialist

Remote; San Francisco (CA); Remote; USD 45,000 - 53,000; Full time

Benefits offered by this job

Remote work

Competitive compensation

Wellness program

Health, dental, and vision coverage

401k with employer matching

Hardware/software to boost your work

Team bonding experiences

Job summary

BetterHelp is seeking a Billing and Follow-up Specialist to join a newly formed department focused on billing and collecting from insurance companies. You will work in a team to optimize claim submissions and follow-up processes to maximize reimbursements.

The role requires at least 4 years in healthcare billing, familiarity with denial resolution, and strong communication to collaborate across departments. Remote-friendly with occasional in-person meetings and travel to San Jose as needed.

Qualifications

• Minimum of 4 years in the healthcare space, preferably billing and follow-up with insurance companies on behalf of providers.
• Understanding of the claim submission process and common pain points that delay payer acceptance.
• Understanding of the cash posting and reconciliation process and common pain points that delay payment processing.

Responsibilities

• Review and prioritize follow-up activities requiring claim edits or general payer follow-up
• Research claim denial issues and resolve them to release claims to payers
• Contact insurance companies to understand delays in processing claims and identify next steps to resolve them
• Investigate payment variance situations to understand root cause and next steps to resolve them
• Capture follow-up activities with clear, descriptive notes within the workflow application
• Support transition of claims to other staff in department with denial and cash posting tasks, as needed
• Prioritize and drive issue resolution with partnering departments like Credentialing or Customer Success
• Identify trends in payer behavior and surface them for leadership review

Skills

Healthcare billing

Insurance follow-up

Claim submission

Cash posting

Telehealth experience

Ambiguity management

Job description

BetterHelp is seeking a Billing and Follow-up Specialist to join a newly formed department focused on billing and collecting from insurance companies. You will work in a team to optimize claim submissions and follow-up processes to maximize reimbursements.

The role requires at least 4 years in healthcare billing, familiarity with denial resolution, and strong communication to collaborate across departments. Remote-friendly with occasional in-person meetings and travel to San Jose as needed.