Billing Care Coordinator (Fully Remote)

Tia; United States; Remote; USD 55,000 - 85,000; Full time

Job summary

Tia, the women's health platform in the United States, is seeking a Billing Care Coordinator to support members with complex billing questions and act as the primary voice for billing support.

In this role, you will handle inbound calls, document and resolve cases with HIPAA compliance, and help patients understand charges and navigate insurance questions.

Join a mission-driven team shaping a new model of care and contributing to ongoing process improvements to reduce friction for members.

Qualifications

• Experience handling inbound billing questions and escalations.
• Ability to document and resolve cases with HIPAA compliance.
• Identify recurring billing issues and contribute to process improvements.

Responsibilities

• Handle inbound billing calls, escalations, and urgent requests with professionalism.
• Document and resolve cases while maintaining HIPAA compliance.
• Identify recurring billing issues and share insights for process improvement.

Skills

HIPAA compliance

Billing support

Customer service

Job description

• Tia is building a new model for women's healthcare that treats women as whole people.
• The company integrates primary care, gynecology, mental health, dermatology, and wellness across in-person and virtual settings.

About the Role:

• As a Billing Care Coordinator, you will support members with complex or urgent billing questions.
• You will be a primary voice for billing support, helping members understand charges and navigate insurance questions.

Why Tia:

• Opportunity to shape and scale a new model of women's healthcare.
• Mission-driven, collaborative team focused on patient and provider experience.

What You'll Do:

• Handle inbound billing calls, escalations, and urgent requests with professionalism.
• Document and resolve cases while maintaining HIPAA compliance.
• Identify recurring billing issues and share insights for process improvement.

Tia

Tia is transforming women's healthcare by integrating primary care, gynecology, mental health, dermatology, and wellness in person and virtually. Backed by Series D funding and trusted by over 120,000 women, Tia fosters a culture of excellence and continuous improvement.