Remote Customer Success Manager - CRM Suite

Veeva Systems; United States; Remote; USD 90,000 - 140,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

Flexible PTO

Holidays

Retirement programs

Maternity & Paternal Leave

Job summary

Veeva Systems is seeking a Remote Customer Success Manager for the CRM Suite to drive strategic engagement with our most important customers. You will align with stakeholders across Commercial and Medical to optimize CRM programs, educate customers on our CRM products, and identify efficiency gains, while acting as a liaison to influence product roadmaps and governance for change management.

The role emphasizes data-driven consulting, cross-team collaboration, and proactive customer success in a

Qualifications

• 7+ years of Veeva CRM, Vault CRM, or other CRM consulting experience (delivery/implementation).
• Strong ability to process, analyze, and interpret customer information, such as product utilization data and customer requirements.
• Ability to travel up to 15%.
• Life Sciences industry expertise (Biotechnology, Pharmaceutical, and/or Medical Device and Diagnostics).
• Experience with Veeva Vault or CRM implementations in heavily-regulated industries (e.g., finance/banking, oil/energy, chemicals, agriculture/food products).

Responsibilities

• Align with key stakeholders across Commercial and Medical to establish a stronger CRM management program
• Educate customers about our CRM products, services, and operating model
• Evaluate how customers manage their Veeva CRM investment and identify efficiency and effectiveness gains
• Demonstrate CRM capabilities including use-cases, best practices, challenges, and how to address known gaps
• Act as product team liaison to bring back customer captured intelligence and help influence the Veeva product roadmap
• Guide customers on best practices to optimize the consumption of Veeva releases (e.g., governance and change management)

Job description

Remote Customer Success Manager - CRM Suite

2026-10-03T00:00:00

Swanley

Kent

GB

BR8 7

Work From Home

2027-01-01T23:03:09.043

Veeva Systems is a mission-driven organization and pioneer in industry cloud, helping life sciences companies bring therapies to patients faster. Do the Right Thing, Customer Success, Employee Success, and Speed. As a Work Anywhere company, we support your flexibility to work from home or in the office, so you can thrive in your ideal environment. Join us in transforming the life sciences industry, committed to making a positive impact on its customers, employees, and communities.

At Veeva, our CRM Customer Success Managers (CSMs) are strategic consultants - not traditional account managers. Combining life sciences industry experience with technical aptitude, you will collaborate with internal product, support, sales, services, and business consulting teams to help clients maximize their Veeva investments. In this role, CSMs influence change and drive progress for Veeva s most strategic customers using a data-driven and consultative approach.

• Align with key stakeholders across Commercial and Medical to establish a stronger CRM management program
• Educate customers about our CRM products, services, and operating model
• Evaluate how customers manage their Veeva CRM investment and identify efficiency and effectiveness gains
• Demonstrate CRM capabilities including use-cases, best practices, challenges, and how to address known gaps
• Act as product team liaison to bring back customer captured intelligence and help influence the Veeva product roadmap
• Guide customers on best practices to optimize the consumption of Veeva releases (e.g., governance and change management)

Required Qualifications:

• 7+ years of Veeva CRM, Vault CRM, or other CRM consulting experience (delivery/implementation)
• Strong ability to process, analyze, and interpret customer information, such as product utilization data and customer requirements
• Ability to travel up to 15%
• Life Sciences industry expertise (Biotechnology, Pharmaceutical, and/or Medical Device and Diagnostics)
• Experience with Veeva Vault or CRM implementations in heavily-regulated industries (e.g., finance/banking, oil/energy, chemicals, agriculture/food products)

Benefits include:

• CRM Program management
• Medical, dental, vision, and basic life insurance
• Flexible PTO and company paid holidays
• Retirement programs
• Maternity & Paternal Leave

A conversation with the hiring manager

# As an equal opportunity employer, Veeva is committed to fostering a culture of inclusion and growing a diverse workforce. Diversity makes us stronger. Gender, race, ethnicity, religion, politics, sexual orientation, age, disability and life experience shape us all into unique individuals.

If you need assistance or accommodation due to a disability or special need when applying for a role or in our recruitment process, please contact us at [email protected].