Sr. Manager, Process Improvement (Remote) Lingraphica · $109k – $130k 5h ago

Remote Genie; United States; Remote; USD 109,000 - 130,000; Full time

Job summary

Lingraphica, a mission-driven leader in AAC technology, seeks a Sr. Manager, Process Improvement (Remote).

You will own the RevOps and cross‑functional change initiatives across Marketing, Sales, Operations, Education & Research, and Finance, guiding governance and data integrity while reporting to executives. You will design end‑to‑end processes, drive tool adoption, manage change plans, and collaborate with Finance on forecasts, with travel up to 2 times per year within the U.S.

Qualifications

• 5+ years in RevOps, Sales Ops, Marketing Ops, or Operations leadership with process development accountability.
• Experience translating business requirements into system and process design.
• Cross-functional stakeholder management across Sales, Marketing, Operations, and Finance.

Responsibilities

• Own RevOps business ownership across Marketing, Sales, Operations, Education & Research, and Finance.
• Facilitate end-to-end process design including lead routing, stage definitions, and handoffs.
• Own enterprise systems and information architecture with cross-departmental workflows.
• Ensure data trustworthiness for pipeline, forecast, and attribution reporting.
• Partner with Finance on forecast alignment and with Tech on BI needs.
• Drive adoption of tools and update change roadmaps.
• Develop and execute change-management plans and stakeholder communications.
• Escalate risk and coordinate training with function leads.
• Maintain project governance, status reporting, and risk registers.

Skills

RevOps leadership

Cross-functional stakeholder Mgmt

Data literacy

Change management

Governance frameworks

Executive communication

Project/program management

Travel readiness

Tools

HubSpot

Job description

Sr. Manager, Process Improvement (Remote)

Lingraphica

United States Senior Project Management 2d ago $109k – $130k

About this role

Company Description

Lingraphicais a mission-driven organization that provides speech-generating devices tohelp improve communication, speech, and quality of life for people with communication impairments. Lingraphicais a leader in augmentative and alternative communication (AAC) technology, helpingpeoplewith aphasia and other speech and language impairments communicate and engage more fully in daily life. Through a combination of innovative devices, software, and services,Lingraphicais focused on improving communication outcomes and supporting individuals, families, and care teams.Welook for candidates who enjoyworking in a fast-paced, goal-oriented environment, and who share our commitment to helping individuals on their communication journey.

Job Description

About the role:This role owns the operational backbone connecting Lingraphica’s go-to-market systems, cross-functional change efforts, and multi-workstream project governance. The Senior Manager acts as the business-side decision authority for business operations tooling and data, drives adoption of process and system changes across departments, and maintains the governance structure that keeps concurrent initiatives aligned, on track, and transparently reported to executive stakeholders. The role sits at the intersection of process design, communication, and program discipline, and requires equal comfort working with front-line staff and presenting to the Executive Team.

Responsibilities:

RevOps Business Ownership

Facilitate end-to-end process design across Marketing, Sales, Operations, Education & Research, and Finance, including lead routing, stage definitions, and handoffs

Serve as the business owner for enterprise systems, with authority over the organization’s information architecture, cross-departmental workflows, and business automations.

Own data trustworthiness as the source of truth for pipeline, forecast, and attribution reporting

Partners with Finance on forecast and reporting alignment

Provide business input for reporting and BI needs and prioritization, partnering with the Technology Team on build-out

Own the business process roadmaps and change-request intakes

Drive tool adoption across Marketing, Sales, Ops, E&R, and other functions.

Change Management

Build and execute change management plans, covering stakeholder impact analysis, communications, and training on change management processes

Own internal communications related to Change Management, calibrated by audience

Identify and manage adoption risk and resistance, including morale impact from concurrent organizational change

Coordinate training and enablement planning with all functions

Act as liaison between project teams and impacted functions to help resolve or escalation issues

Build a long-term operational effectiveness strategy that incorporates industry best practices, i.e. (RevOps, Lean, Value Stream Mapping, etc.)

Escalate change risks to ET

Project Governance

Define and maintain project governance structure

Own status reporting cadence, including scorecard and milestone tracking

Facilitate steering committee and Executive Team touchpoints

Maintain the risk register and escalation path

Qualifications

Minimum Qualifications:

5+ years’ experience in RevOps, Sales Ops, Marketing Ops, or Operations in a leadership capacity (either leading teams or leading projects) with accountability for process development

Track record translating business requirements into system and process design

Demonstrated cross-functional stakeholder management across Sales, Marketing, Operations, and Finance

Experience with HubSpot or a comparable CRM platform

Data literacy, able to define and validate metrics/reporting logic, not just consume dashboards

Background in change management, with strong written communication and demonstrated ability to adjust tone and detail by audience

Comfort handling sensitive change contexts, such as reorganizations and workflow disruption

Experience running multi-workstream projects and programs

Familiarity with formal governance frameworks (steering committees, RACI, escalation structures)

Comfortable presenting status to executive and board audiences

Ability and willingness to travel within the U.S. (including airline travel) is required up to 2 times per year for in-person team and all-company meetings with possible additional travel (approximately 2–3 times annually) for conferences and events as needed

Preferred Qualifications:

DME/Healthcare sales process familiarity

Change management experience in a healthcare or regulated environment (HIPAA-aware communications)

Program governance experience in a regulated environment (FDA, HIPAA, Joint Commission)

Additional Information

Work Environment & Physical Demands

Work is performed remotely from a home office. The individual is expected to maintain a safe, productive workspace with reliable and secure internet access.

Must be able to operate a computerwith or without reasonable accommodation.

Travel

Ability and willingness to travel within the U.S. (including airline travel) isrequired up to 2 times per year for in-person team and all-company meetings

Accommodations

To perform this job successfully, an individual must be able to perform each essential duty and physical demand satisfactorily. The requirements listed above are representative of the knowledge, skills, and/orabilitiesand physical demands required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

If you requirean accommodation, please reach out to Human Resourcesat[emailprotected]for assistance. We are here to help!

Lingraphica and Pay Transparency

At Lingraphica, we are committed to fair and equitable compensation practices. The starting salary range for this position is $109,000 - $129,700 per year. Placement in the starting pay is based on factors such as experience, skills, education, and internal equity. We regularly review our compensation structures to ensure they align with industry standards, promote fairness, and support career growth. In addition to competitive base pay, we offer a comprehensive benefits package and a commitment to fostering an inclusive and supportive workplace. We encourage open conversations about compensation and are dedicated to maintaining transparency throughout the hiring process.

To learn more about Lingraphica, visit:www.lingraphica.com! To learn more about our benefits offerings, click here!

This Organization Participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.