Remote Bilingual Spanish Customer Service Advisor

Blue Cross and Blue Shield of North Carolina; United States; Remote; USD 41,600 - 66,561; Full time

Benefits offered by this job

Daily Drop — Subscriber Perk

55% off language learning

Annual Incentive Bonus

401(k) with employer match

Paid Time Off (PTO)

Competitive health benefits and wellness programs

Job summary

Blue Cross and Blue Shield of North Carolina is looking for a bilingual solution-focused service advisor. In this remote full-time role, you will manage Spanish inbound calls and translate documents to assist customers with their healthcare insurance needs.

The position offers a salary range of $42k to $67k, highlighting our commitment to equitable compensation and benefits. You will be responsible for fostering customer relationships and document corrective measures for each customer contact.

Qualifications

• 0-2 years of experience in related field.

Responsibilities

• Manage Spanish inbound calls in native language.
• Translate documents and written material as required.
• Assist non-Spanish speaking Customer Service staff.
• Provide solution focused service on complex insurance questions.
• Communicate complex concepts in verbal and written form.

Skills

Active Listening

Communication

Conflict Resolution

Customer Care

Customer Education

Customer Relationships

Customer Service

Data Entry

Emotional Intelligence

Multilingualism

Teamwork

Education

High school diploma or GED

Job description

Blue Cross and Blue Shield of North Carolina is looking for a bilingual solution-focused service advisor. In this remote full-time role, you will manage Spanish inbound calls and translate documents to assist customers with their healthcare insurance needs.

The position offers a salary range of $42k to $67k, highlighting our commitment to equitable compensation and benefits. You will be responsible for fostering customer relationships and document corrective measures for each customer contact.