Remote Bilingual Service Desk Analyst (English/Turkish)

CAI; Augusta (ME); Remote; USD 21,000 - 29,000; Part time

Benefits offered by this job

401k

Paid time off

Job summary

CAI is seeking a Part-Time Bilingual Service Desk Analyst (English/Turkish) to provide Level 1 IT support and customer service to associates and vendors, through phone, email, or chat. The role is remote with overnight hours, weekdays 12:30am - 4:30am EST.

You will handle password resets, basic hardware/software troubleshooting, and document issues while delivering high-quality support in both English and Turkish. A strong service mindset and solid communication are essential.

Qualifications

• 6-12 months experience in a Service Desk or technical support role.
• Bilingual in English and Turkish (written and oral).
• Strong troubleshooting and documentation skills.

Responsibilities

• Provide General IT end-user support.
• Interact via phone, email, chat to identify and diagnose issues.
• Perform first level support: password resets, basic hardware/software troubleshooting, and other how-to questions.
• Escalate unresolved issues with clear documentation.
• Record, categorize, and close tickets per documented processes.
• Prioritize issues by impact and urgency and contribute to customer experience.

Skills

Bilingual: English/Turkish

Customer service

Troubleshooting

Education

High School Diploma or GED

Job description

CAI is seeking a Part-Time Bilingual Service Desk Analyst (English/Turkish) to provide Level 1 IT support and customer service to associates and vendors, through phone, email, or chat. The role is remote with overnight hours, weekdays 12:30am - 4:30am EST.

You will handle password resets, basic hardware/software troubleshooting, and document issues while delivering high-quality support in both English and Turkish. A strong service mindset and solid communication are essential.