Remote Bilingual IT Help Desk (English/Turkish) Night Shift

CAI; Carson City (NV); Remote; USD 20,000 - 29,000; Part time

Benefits offered by this job

401k retirement plan

Paid time off

Paid sick leave

Job summary

CAI is seeking a Part-Time Bilingual Service Desk Analyst (English/Turkish) to provide Level 1 technical support and outstanding customer service to associates and vendors. The role is remote, with weekday hours from 12:30am to 4:30am EST.

The ideal candidate has 6–12 months in a service desk or technical support role and 6–12 months of customer service experience, plus fluent English and Turkish. Strong troubleshooting, documentation, and communication skills are required.

Qualifications

• 6–12 months experience in a Service Desk or technical support role.
• 6–12 months of customer service experience in a professional setting.
• High School Diploma or GED.
• Bilingual in English and Turkish (written and oral).
• Ability to work part-time weekdays 12:30am–4:30am EST.

Responsibilities

• Provide General IT end-user support.
• Interact via telephone, e‑mail, chat and one on one with customers to identify and diagnose technical issues and problems.
• Provide first level support including password resets and remote troubleshooting of hardware and software.
• Escalate unresolved issues to the next level with strong documentation.
• Follow documented processes to resolve customer issues.
• Ensure proper recording, categorization, documentation and closure of all tickets.
• Analyze impact and urgency of customer issues and prioritize accordingly.
• Recommend procedure modifications or improvements.
• Drive positive results in Customer Experience through timely responses.
• Meet targets for daily and monthly metrics; expand knowledge of Service Desk procedures.

Skills

Bilingual English/Turkish

Customer service

Troubleshooting

Documentation

Communication skills

Attention to detail

Education

High School Diploma or GED

Job description

CAI is seeking a Part-Time Bilingual Service Desk Analyst (English/Turkish) to provide Level 1 technical support and outstanding customer service to associates and vendors. The role is remote, with weekday hours from 12:30am to 4:30am EST.

The ideal candidate has 6–12 months in a service desk or technical support role and 6–12 months of customer service experience, plus fluent English and Turkish. Strong troubleshooting, documentation, and communication skills are required.