Remote Bilingual Retention Advisor

Smart Start, Inc.; Burlington (NC); Remote; USD 22,000 - 39,000; Full time

Benefits offered by this job

Remote work

Equipment provided

Health plan

401(k) match

Performance incentives

Growth opportunities

Job summary

Smart Start, Inc. is seeking a Retention Program Advisor for a fully remote role in the Care Center. You will handle appointment scheduling and account inquiries, using retention rebuttals to secure attendance or reschedule as needed.

This high-volume position requires empathy, multitasking across systems, and a focus on preserving customer relationships. You will work Monday–Friday with flexible hours, enjoy uncapped incentives, and a comprehensive benefits package including health coverage and

Qualifications

• Bilingual English/Spanish required and eligible for additional compensation.
• Minimum of 6 months in customer service, call center, or retention-focused roles.
• Experience handling objections or conflict resolution preferred.
• Ability to navigate CRM and scheduling systems during live calls.

Responsibilities

• Manage inbound and outbound calls for appointment rescheduling and service inquiries.
• Assist customers with navigating the installation process and policies.
• Handle cancellations professionally and offer retention solutions.
• Maintain detailed documentation of interactions in CRM/scheduling platforms.
• Collaborate with internal teams and external partners to ensure seamless service delivery.
• Escalate complex issues and ensure timely follow-up.

Skills

Bilingual English/Spanish

High school diploma

Customer service experience

Objection handling

Multitasking

Verbal and written communication

Attention to detail

Remote work adaptability

Microsoft Office proficiency

Education

High School Diploma

Tools

CRM platforms

Microsoft Office

Job description

Smart Start, Inc. is seeking a Retention Program Advisor for a fully remote role in the Care Center. You will handle appointment scheduling and account inquiries, using retention rebuttals to secure attendance or reschedule as needed.

This high-volume position requires empathy, multitasking across systems, and a focus on preserving customer relationships. You will work Monday–Friday with flexible hours, enjoy uncapped incentives, and a comprehensive benefits package including health coverage and