Remote Bilingual Receptionist — Spanish/English

Rebecca Kitson Law; Albuquerque (NM); Hybrid; MXN 125,000 - 178,000; Full time

Benefits offered by this job

Paid U.S. holidays

Wellness breaks

Performance-based bonuses

Rest period allowances

Job summary

Rebecca Kitson Law seeks a motivated, empathetic bilingual Receptionist to join the Administrative Team in a remote capacity. You will greet clients, gather information, and direct calls to the right team while supporting daily administrative projects.

This role emphasizes compassion, reliability, and a calm, welcoming presence for families seeking immigration guidance. You must be bilingual in Spanish and English, handle 50+ daily calls, and work remotely from a suitable setup.

Qualifications

• Fully bilingual in Spanish and English (speaking, reading, writing, listening, and comprehension).
• Strong and professional call etiquette using cloud-based VoIP.
• High capacity to answer 50+ calls a day, return calls, and minimize hold times.
• Strong ability to build trust through a warm, compassionate, people-centered approach.
• Exceptional attention to detail, organization, and data accuracy.
• Ability to work independently, manage time well, and stay focused in a remote environment.
• Windows computer required (not Mac).

Responsibilities

• Greet callers with a professional, emotionally grounded, and personable tone.
• Build rapport with compassion, active listening, and cultural humility.
• Gather necessary information to know who is calling, their needs, and where they need to go.
• Transfer calls to the appropriate team member or team.
• Collect payments accurately.
• Log notes and call summaries to the appropriate client matter.
• Process and sort daily mail.
• Support administrative functions with projects.

Skills

Bilingual Spanish/English

Call etiquette

High call volume handling

Trust-building

Attention to detail

Independent work

Remote work readiness

Tools

Monday.com

Lawmatics

Microsoft Office

Job description

Rebecca Kitson Law seeks a motivated, empathetic bilingual Receptionist to join the Administrative Team in a remote capacity. You will greet clients, gather information, and direct calls to the right team while supporting daily administrative projects.

This role emphasizes compassion, reliability, and a calm, welcoming presence for families seeking immigration guidance. You must be bilingual in Spanish and English, handle 50+ daily calls, and work remotely from a suitable setup.