Remote Bilingual Part-Time Customer Service Representative

Quality Resource Management (QRM); White House (TN); Remote; USD 30,000 - 40,000; Part time

Job summary

An established industry player is looking for a motivated Bilingual Customer Service Representative to join their remote Operations team. This part-time role offers the opportunity to apply the latest customer service techniques while providing vital support to clients during challenging times. You will engage with customers in both English and Spanish, ensuring clear communication and empathy throughout the claims process. The ideal candidate will be detail-oriented, reliable, and possess strong technical skills. Join a company that values its employees and has been recognized as a Great Place to Work!

Benefits

Dental Insurance

Accident Insurance

Critical Illness Insurance

Dependent Care

Flex Savings Account

401K

PTO

Employee Assistance Program

Qualifications

• Bilingual in English and Spanish with excellent customer service skills.
• 1-2 years of quality assurance experience preferred.

Responsibilities

• Deliver excellent customer service and support during the claims process.
• Accurately document claim details and resolve customer issues.

Skills

Fluency in English

Fluency in Spanish

Customer service skills

Technical expertise

Basic computer skills

Education

High School Diploma or GED

Tools

Microsoft Word

Microsoft Excel

Job description

Who is QRM:

Quality Resource Management, LLC (QRM) is an inbound call center focused on customer service and benefits compliance, succeeding in becoming a valued and growing resource in a pool of clientele with over 1,000 companies. QRM has been awarded Great Place to Work twice! We are seeking a highly motivated, production-driven, and team-oriented individual to join our Operations team.

QRM is seeking a Part-time Bilingual Customer Service Representative (CSR) that will apply the latest customer service techniques and learn our account management systems while helping improve the customer experience during a difficult time.

This is a part-time position working approximately 3-29 hours per week. The times needed for the role are listed below in CST! This is a Bilingual remote position working from your home office.

Schedule:

• Saturday - Sunday 1:00PM - 9:00PM

Duties/Responsibilities:

• Customer Service and Claim Intake
  • Deliver excellent customer service and technical expertise through prompt, accurate, and courteous responses to customer inquiries in both English and Spanish.
  • Provide empathy and support to customers throughout the claims process, ensuring clear communication in their preferred language.
  • Accurately collect and document all claim details shared by customers into the designated system.
  • Resolve customer issues by following client-specific handling instructions.
  • Use call scripting to ensure consistency and efficiency in claim handling and customer interactions.
• Punctuality and Reliability
  • Maintain a reliable attendance record in compliance with the Attendance Policy.
  • Adhere to scheduled breaks and lunches to ensure consistent productivity and customer service coverage.

Required Skills/Abilities:

• Language Skills
  • Fluency in both English and Spanish, including reading, writing, and verbal communication.
  • Ability to read and interpret documents such as police and accident reports. Ability to write routine correspondence and detailed accident descriptions. Ability to project a confident, clear, and professional telephone presence. Ability to provide feedback verbally and written in a positive, professional manner.
• Computer Skills
  • To perform this job successfully, an individual should have knowledge of and ability to navigate basic computer functions, including Microsoft Word and Excel.

Education and Experience:

• High School Diploma or general education degree (GED) required.
• 1-2 years of quality assurance experience preferred.

Physical Requirements:

• Prolonged periods sitting, listening, and observing or working on a computer.
• The employee is occasionally required to stand, walk and reach with hands and arms.
• Specific vision abilities required by this job include close vision, distance vision, and ability to adjust focus.

Network Requirements:

• Upon hire a Speed Test must be run from the computer the individual will be working from (www.speedtest.net).
• Ethernet connection is not required, however strongly recommended.
• Must be on a private network, not allowed to work in public locations.
• No VPNs are allowed, as logins must happen in the US.

Benefits/Compensation:

• Competitive compensation
• 20+ hours per week
  • Ancillary Benefits: Eligible 1^st day of month following 60 days of employment.
    • Dental, Accident Insurance, Critical Illness, Dependent Care, FSA (Flex Savings Account), SavvyFi- College Savings
• Less than 20 hours per week
  • Ancillary Benefits: Eligible 1^st day of month following 60 days of employment.
    • Dependent Care, FSA (Flex Savings Account), SavvyFi- College Savings
• 401K: Eligible after 6 months of employment
• PTO: Eligible after 90 days of employment
• Employee Assistance Program