Remote Bilingual IT Support Specialist (Spanish/English)

CAI; Lansing (MI); Remote; USD 20,000 - 29,000; Full time

Job summary

CAI is seeking a Bilingual (Spanish/English) Service Desk Analyst to provide Level 1 IT support to both English and Spanish speaking users via phone, email, or chat. This full-time, remote role focuses on ensuring timely, accurate assistance and clear documentation.

The ideal candidate has at least 6 months in a service desk or technical support role, strong troubleshooting and communication skills, and the ability to work EST business hours.

Qualifications

• Bilingual in English and Spanish (written and oral) required.
• Minimum 6 months in a Service Desk or technical support role.
• Minimum 6 months of customer service experience in a professional industry.
• High School Diploma or GED. Associate degree preferred.

Responsibilities

• Provide General IT end-user support.
• Interact via phone, email, chat with customers to identify and diagnose issues.
• Reset passwords and troubleshoot hardware remotely (laptops, iPads, desktops, printers).
• Document issues thoroughly and escalate unresolved problems with proper notes.
• Record, categorize, and close tickets; prioritize based on impact and urgency.
• Aim to improve customer experience with timely responses and professional interaction.

Skills

Bilingual English/Spanish

Customer service

Troubleshooting

Documentation

Communication

Attention to detail

Education

High School Diploma or GED

Associate degree (preferred)

Job description

CAI is seeking a Bilingual (Spanish/English) Service Desk Analyst to provide Level 1 IT support to both English and Spanish speaking users via phone, email, or chat. This full-time, remote role focuses on ensuring timely, accurate assistance and clear documentation.

The ideal candidate has at least 6 months in a service desk or technical support role, strong troubleshooting and communication skills, and the ability to work EST business hours.