Remote Bilingual Service Desk Analyst - Spanish/English

CAI; Trenton (NJ); Remote; USD 21,000 - 29,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

401k retirement plan

Paid time off

Job summary

CAI is seeking a bilingual Service Desk Analyst (Spanish/English) for full-time remote work in the United States. The role provides Level 1 IT support to English and Spanish speakers via phone, email, or chat, handling password resets, hardware/software troubleshooting, and ticket documentation.

Ideal candidates have at least 6 months in a service desk or technical support role, strong customer service skills, and the ability to work EST hours. Associate degrees are preferred.

Qualifications

• Minimum 6 months experience in a Service Desk role.
• Minimum 6 months of customer service experience in a professional industry.
• Bilingual in English and Spanish (both written and oral).
• High School Diploma or GED is required.
• Strong troubleshooting and documentation skills.
• Excellent customer service and communication skills.

Responsibilities

• Provide General IT end-user support.
• Interact via telephone, email, chat with customers to identify and diagnose issues.
• Provide first level support including password resets and remote hardware/software troubleshooting.
• Escalate unresolved issues with clear documentation and follow documented processes.
• Record, categorize, and close all tickets accurately and timely.
• Prioritize issues based on impact and urgency; contribute to continuous process improvement.

Skills

Bilingual English/Spanish

Customer service

Troubleshooting

Documentation

Written and verbal communication

Work ethic

Problem solving

Attention to detail

Education

High School Diploma or GED

Associate degree (preferred)

Job description

CAI is seeking a bilingual Service Desk Analyst (Spanish/English) for full-time remote work in the United States. The role provides Level 1 IT support to English and Spanish speakers via phone, email, or chat, handling password resets, hardware/software troubleshooting, and ticket documentation.

Ideal candidates have at least 6 months in a service desk or technical support role, strong customer service skills, and the ability to work EST hours. Associate degrees are preferred.