Remote Bilingual Intake Specialist (Spanish)

Jacoby & Meyers; United States; Remote; USD 34,000 - 48,000; Full time

Benefits offered by this job

Medical, Dental, Vision

401(k) with Company Match

Life Insurance

Disability Insurance

Paid Time Off

Remote Position

Cell Phone and Internet Stipend

Job summary

Jacoby & Meyers is seeking a Bilingual Senior Intake Specialist to join our growing team. This fully remote, full-time role focuses on handling leads for personal injury cases with a strong emphasis on sales and client qualification.

You will use your Spanish bilingual skills and superb communication to convert qualified leads into retained clients, while adhering to our high standards of client service. A competitive base salary plus incentives is offered.

Qualifications

• 4+ years of experience with legal intake, paralegal work, or auto insurance sales.
• Excellent verbal communication skills.
• Empathetic, caring and persuasive communication skills.
• Conflict resolution and active listening skills.
• Bilingual fluency in Spanish is required.
• Salesforce or CRM experience is a plus.
• Bachelor's Degree a plus.

Responsibilities

• Lead interaction: first point of contact for leads seeking legal assistance.
• Case assessment: evaluate potential viability of cases from gathered info.
• Make a great and lasting impression on clients and potential clients.
• Follow-up with callers in a consistent and respectful manner.
• Documentation and record keeping: input data into case management systems.
• Refer clients with non-personal injury cases to partner law firms.
• Convert 95% of qualified leads into retained clients using sales skills.
• Training: participate in ongoing training to stay updated on procedures.
• Earn incentive compensation in addition to base salary.

Skills

Verbal communication

Active listening

Time management

Empathy & persuasion

Bilingual Spanish

Education

Bachelor's Degree a plus

Tools

Salesforce or CRM

Job description

Jacoby & Meyers is seeking a Bilingual Senior Intake Specialist to join our growing team. This fully remote, full-time role focuses on handling leads for personal injury cases with a strong emphasis on sales and client qualification.

You will use your Spanish bilingual skills and superb communication to convert qualified leads into retained clients, while adhering to our high standards of client service. A competitive base salary plus incentives is offered.