Bilingual Intake Specialist – Spanish/English

Vālenz Health®; Phoenix (AZ); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

Medical/Dental/Vision insurance

401K with company match

Flexible working environment

Paid time off

Employee assistance program

HSA/FSA

Pet insurance

Employee discounts

Volunteer/charitable leave

Job summary

Vālenz Health® is seeking a Bilingual Intake Coordinator to handle inbound calls, faxes, and web requests from providers and clients. You will initiate authorization processes in line with health plan policies and ensure documentation is accurate in the care management system.

You will screen inquiries, collect clinical information, and route to clinical staff for review. Strong bilingual communication, attention to detail, and HIPAA compliance are essential in this role.

Qualifications

• Fluent in reading, writing, and speaking Spanish and English.
• 2+ years in high-volume call center or customer support environment.
• Commitment to HIPAA and confidentiality standards.

Responsibilities

• Receive inbound calls, faxes, and web requests from providers/clients.
• Initiate and facilitate authorization processes per health plan policies.
• Document demographic information in care management system.
• Make outbound calls to follow up on discharge information.
• Screen inquiries to determine required certifications.
• Obtain clinical information and route to clinicians.
• Provide certification based on clinical algorithms or benchmarks.
• Collaborate with internal/external partners.
• Stay updated on Summary Plan Documents and related resources.
• Ensure URAC, confidentiality, HIPAA, and internal policies compliance.
• Perform related duties as assigned.

Skills

Bilingual Spanish/English

Call center experience

Strong communication

Detail oriented

Education

GED or HS Diploma

Tools

Microsoft Office Suite

Job description

Vālenz Health® is seeking a Bilingual Intake Coordinator to handle inbound calls, faxes, and web requests from providers and clients. You will initiate authorization processes in line with health plan policies and ensure documentation is accurate in the care management system.

You will screen inquiries, collect clinical information, and route to clinical staff for review. Strong bilingual communication, attention to detail, and HIPAA compliance are essential in this role.