Remote Bilingual Healthcare Customer Support Specialist

University of Colorado Medicine; Denver (CO); Hybrid; USD 25,000 - 34,000; Full time

Job summary

University of Colorado Medicine (CU Medicine) is seeking a Healthcare Customer Service Representative to elevate the patient experience by addressing questions and fielding correspondence primarily via phone in a call center environment. 100% remote; out-of-state candidates will be considered.

The role handles up to 60 calls daily, interfacing with patients, affiliates, payers, and providers, and involves collecting payments, updating records, and explaining bills with attention to deductibles,

Qualifications

• Requires high school diploma or equivalent and a minimum of 2 years’ healthcare experience, preferred 2 years of medical billing and direct patient contact in call center environment with exposure to insurance billing and medical terminology.

Responsibilities

• Receive and bring to resolution up to 60 calls daily in a fast paced, metric-driven environment.
• Interact directly via phone with patients, affiliate partners, payers, and healthcare providers.
• Collect payments and/or provide guidance on payment options for outstanding balances.
• Update accounts with new or corrected information; request itemized statements and/or re-bill claims when appropriate.
• Explain medical bills and identify deductibles, coinsurance, copays and other patient financial responsibilities.
• Utilize analytical thinking for account research and reconciliation.
• Manage all interactions in a positive, caring manner.
• Perform specialized tasks as assigned by the manager and/or supervisor.

Skills

Customer service

Call center

Bilingual English/Spanish

Education

High school diploma or equivalent

Job description

University of Colorado Medicine (CU Medicine) is seeking a Healthcare Customer Service Representative to elevate the patient experience by addressing questions and fielding correspondence primarily via phone in a call center environment. 100% remote; out-of-state candidates will be considered.

The role handles up to 60 calls daily, interfacing with patients, affiliates, payers, and providers, and involves collecting payments, updating records, and explaining bills with attention to deductibles,