Remote Bilingual Financial Success Coordinator

My Secure Advantage; Eagle (ID); Remote; USD 20,000 - 29,000; Full time

Job summary

My Secure Advantage is seeking a Customer Support Specialist (Bilingual English/Spanish) in a fully remote US role. You will serve as a primary contact for members, handling inbound and outbound calls, emails, and scheduling coaching appointments through a high-volume, fast-paced contact center.

Candidates must be fluent in English and Spanish, have at least 2 years in customer service, and be comfortable with remote work.

Qualifications

• Fluency in English and Spanish, written and spoken.
• Minimum 2 years in customer service or related role.
• Ability to handle high-volume calls and emails with accuracy.
• Comfort working remotely and independently.

Responsibilities

• Handle inbound and outbound member calls professionally.
• Respond to emails, messages, and service requests.
• Schedule and manage coaching appointments and handoffs.
• Maintain accurate member records and documentation.
• Collaborate with coaches and internal teams to ensure seamless service.

Skills

Bilingual English/Spanish

Customer service experience

Verbal communication

Active listening

Remote work readiness

Education

Bachelor's degree or equivalent

Tools

CRM software

Workforce scheduling software

Contact center software

Job description

My Secure Advantage is seeking a Customer Support Specialist (Bilingual English/Spanish) in a fully remote US role. You will serve as a primary contact for members, handling inbound and outbound calls, emails, and scheduling coaching appointments through a high-volume, fast-paced contact center.

Candidates must be fluent in English and Spanish, have at least 2 years in customer service, and be comfortable with remote work.