Remote Bilingual Customer Support Specialist

Globe Life; United States; On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Health insurance

401k plan

Paid holidays

Parental leave

Wellness discounts

Job summary

Globe Life is seeking a highly motivated Bilingual Customer Service Representative for a remote position. You will engage with customers in English and Spanish, handling calls and emails to answer questions, process policy changes, and provide accurate information on products and guidelines.

The role emphasizes strong communication, reliability, and the ability to manage multiple tasks in a virtual environment. A supportive team and comprehensive training accompany the opportunity.

Qualifications

• High School Diploma or equivalent.
• 1-2 years of customer service experience.
• Fluent in English and Spanish.
• Strong integrity, confidentiality, and flexibility.
• Attention to detail and analytical mindset.

Responsibilities

• Answer calls and emails from policyholders and agents professionally.
• Resolve customer complaints and determine appropriate solutions.
• Process daily requests from agents and policyholders with accuracy.
• Participate in ongoing product and process training.
• Support document handling by scanning and indexing to Onbase.

Skills

Bilingual

Customer Service

Communication

MS Word

MS Excel

Education

High School Diploma

Job description

Globe Life is seeking a highly motivated Bilingual Customer Service Representative for a remote position. You will engage with customers in English and Spanish, handling calls and emails to answer questions, process policy changes, and provide accurate information on products and guidelines.

The role emphasizes strong communication, reliability, and the ability to manage multiple tasks in a virtual environment. A supportive team and comprehensive training accompany the opportunity.