Remote Bilingual Customer Service Representative

MCI; Frankfort (KY); Remote; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking a Remote Bilingual Customer Service Representative to join their team. This full-time position offers the flexibility of working from home while engaging with diverse customers through various channels. Ideal candidates will be fluent in both English and Spanish, possess strong communication skills, and have a passion for providing excellent customer service. The role includes paid training, competitive hourly pay, and numerous benefits such as health coverage and retirement plans. If you are driven and ready to make a difference, this opportunity is perfect for you.

Benefits

Paid training

Paid time off

Medical insurance

Dental insurance

Vision insurance

Life insurance

Retirement plan

Flexible schedules

Casual dress code

Regular raises

Qualifications

• Must be 18+ and eager to learn.
• Positive and driven attitude required.

Responsibilities

• Handle inbound and outbound customer contacts professionally.
• Ensure first call resolution through effective problem-solving.
• Document and process customer claims accurately.

Skills

Fluent in English

Fluent in Spanish

Good communication skills

Typing skills

Basic Microsoft Office knowledge

Education

High school diploma or equivalent

Job description

Join to apply for the Remote Bilingual Customer Service Representative role at MCI

Benefits & Perks include paid training, paid time off, medical, dental, vision, life insurance, retirement, advancement opportunities, flexible schedules, daily contests, prizes, casual dress code, and regular raises.

This is a Remote Work-at-Home position, full-time, with hourly pay plus bonuses.

Position Overview

MCI, a leading Business Process Outsourcing (BPO) company, specializes in tailored solutions for diverse client needs. The role involves customer service, technical support, and sales interactions, engaging with hundreds of customers weekly to resolve issues, promote products, and ensure excellent customer experiences.

Key Responsibilities

• Handle inbound and outbound contacts courteously and professionally
• Ensure first call resolution through effective problem-solving
• Research and coordinate to resolve customer issues
• Document and process customer claims accurately
• Use training and knowledge bases to answer questions following policies and scripts
• Maintain confidentiality of information
• Escalate issues as needed
• Participate in training and meetings to stay updated
• Adhere to attendance and schedule requirements

Candidate Qualifications

Ideal candidates are positive, driven, confident, and eager to learn. Must be 18+, high school diploma or equivalent, fluent in English and Spanish, with good communication, typing skills, basic Microsoft Office knowledge, and reliability.

Preferred Qualifications

• 1+ year in customer service or related fields
• State or Federal work experience

Conditions of Employment

• Authorized to work in the job location
• Willing to undergo background/security checks and drug screening

Benefits & Compensation

Competitive pay based on experience, with benefits including PTO, health coverage, retirement, disability, life insurance, career growth, paid training, and a fun work environment. Specific benefits may vary by location.

Physical & Other Requirements

Primarily sedentary work from home, requiring long periods of sitting, computer use, and occasional movement. Reasonable accommodations are provided per ADA guidelines.

Diversity & Equal Opportunity

MCI promotes a diverse, inclusive, and discrimination-free workplace, complying with all applicable laws and regulations.