Remote Bilingual Customer Service - Portuguese & English

Millers Pro Builders; Edgartown (MA); Remote; USD 38,000 - 56,000; Full time

Job summary

Millers Pro Builders is seeking a highly organized, proactive Bilingual Customer Service Representative to join our remote team supporting Martha's Vineyard, Massachusetts. The role requires exceptional Portuguese and English communication, professionalism in a fast-paced setting, and the ability to manage multiple inquiries with accuracy.

Key duties include handling calls, emails, and messages, updating records in company systems, scheduling appointments, and collaborating with departments to

Qualifications

• Fluent Portuguese.
• Advanced English proficiency in spoken and written form.
• Excellent customer service and interpersonal skills.
• Strong organizational and follow-up skills.
• Ability to manage multiple priorities in a fast-paced environment.
• Remote-friendly and self-motivated.

Responsibilities

• Provide professional and friendly customer service by phone, email, text, and other channels.
• Communicate professionally with customers in both Portuguese and English.
• Answer customer questions and provide accurate information about company services.
• Follow up with customers regarding appointments, services, projects, and pending requests.
• Schedule and confirm appointments as needed.
• Accurately record and update customer information in company systems.
• Communicate customer requests and concerns to the appropriate departments.
• Follow up on open requests to ensure timely resolution.
• Manage multiple customer requests and priorities simultaneously.
• Maintain clear and professional communication with customers and team members.
• Assist with administrative and customer service tasks as needed.

Skills

Fluent Portuguese

Advanced English proficiency

Strong verbal and written comms

Customer service excellence

Organizational skills

Ability to work under pressure

Job description

Millers Pro Builders is seeking a highly organized, proactive Bilingual Customer Service Representative to join our remote team supporting Martha's Vineyard, Massachusetts. The role requires exceptional Portuguese and English communication, professionalism in a fast-paced setting, and the ability to manage multiple inquiries with accuracy.

Key duties include handling calls, emails, and messages, updating records in company systems, scheduling appointments, and collaborating with departments to