Remote Bilingual Support Advisor (Spanish/English)

name; Arizona; On-site; USD 28,000 - 29,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

11 paid holidays

Paid sick time

Paid parental leave

401(k) plan participation

Life and disability insurance

Paid wellness time and reimbursements

Job summary

Oscar is hiring a Bilingual Customer Service Representative to join our Member and Provider Services team. This role handles daily customer interactions and back-office tasks in a remote setting, serving members, brokers, providers, and Oscar vendors.

You will report to the Concierge Operations Manager and work from home in Arizona, with occasional travel for team meetings and events. Spanish and English proficiency, 1+ year in a high-volume setting, and healthcare exposure are required.

Qualifications

• Must be bilingual in Spanish and English with full professional proficiency in reading, writing, and speaking.
• 1+ years of experience in a high-volume or customer-focused setting.
• 6+ months of healthcare experience
• High school diploma or GED

Responsibilities

• Develop a comprehensive understanding of the current processes, procedures, and tools associated with the Oscar business model.
• Work with members, brokers, providers, and Oscar vendors through multiple channels according to assignment needs
• Manage an assigned caseload, maintaining service delivery, productivity, and quality expectations
• Form working relationships with all partners.
• Support the leadership team by identifying issues through established escalation pathways
• Monitor and track the health of all assigned work-in-progress issues.
• Escalate and resolve issues to ensure appropriate turnaround times
• Participate in process improvement projects
• Comply with all operational, regulatory, and compliance standards relating to member Personal Health Information (PHI)
• Compliance with all applicable laws and regulations
• Other duties as assigned

Skills

Bilingual Spanish-English

Education

High school diploma or GED

Tools

Google Suite

Microsoft Office

Job description

Oscar is hiring a Bilingual Customer Service Representative to join our Member and Provider Services team. This role handles daily customer interactions and back-office tasks in a remote setting, serving members, brokers, providers, and Oscar vendors.

You will report to the Concierge Operations Manager and work from home in Arizona, with occasional travel for team meetings and events. Spanish and English proficiency, 1+ year in a high-volume setting, and healthcare exposure are required.